Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Marshon Stanley

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Essentials By Jenese
11.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Cashier

Bed Bath & Beyond
08.2021 - 09.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Customer Service Cashier

Home Depot
03.2021 - 07.2021
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.

Cashier

Whatabuger
06.2020 - 02.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Restocked and organized merchandise in front lanes.

Education

Education Ages 4 To 6 Years of Age

Indeed Online Certification Program
Houston, TX
09.2022

High School Diploma -

Evolution Academy High School
Houston, TX
05.2022

Skills

  • Office Equipment Proficiency
  • Invoice Preparation and Processing
  • Accounts Receivable
  • Customer Service
  • Communication
  • Conflict Resolution
  • Telephone Ettiquette

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Essentials By Jenese
11.2021 - Current

Customer Service Cashier

Bed Bath & Beyond
08.2021 - 09.2021

Customer Service Cashier

Home Depot
03.2021 - 07.2021

Cashier

Whatabuger
06.2020 - 02.2021

Education Ages 4 To 6 Years of Age

Indeed Online Certification Program

High School Diploma -

Evolution Academy High School

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Marshon Stanley