Marsi Guerrero Matos
St. Cloud,FL
Summary
Detail-oriented front office professional with experience in patient-facing and guest service settings. Handles scheduling, phone calls, records, and problem resolution with accuracy, professionalism, and discretion while supporting smooth daily operations and HIPAA-compliant information handling.
Overview
3
3
years of professional experience
Work History
Medical Front Office Receptionist
Florida Institute of Neurology
St. Cloud, Florida
09.2026 - 10.2026
- Greeted patients and coordinated front desk operations to enhance patient experience at neurology clinic.
- Scheduled appointments and updated calendars for medical providers.
- Verified insurance details and collected demographic information to ensure accurate patient records and facilitate billing.
- Reviewed patient paperwork for completeness to streamline submission to the billing department for timely claims processing.
- Answered calls and directed questions to correct clinical staff.
- Entered data accurately into a practice EMR system.
- Followed HIPAA guidelines when handling confidential patient information.
Host
Olive Garden
Kissimmee
01.2026 - Current
- Greet guests promptly with a welcoming and professional attitude, creating a positive first impression.
- Provide accurate wait time estimates and keep guests informed throughout their visit.
- Managed waitlists and seating arrangements to optimize table flow, enhancing guest experience by minimizing wait times.
- Communicate clearly with servers and kitchen staff to ensure smooth service and guest satisfaction.
- Handled reservations and phone inquiries, ensuring accuracy and organization for improved service efficiency.
- Assisted in resolving guest concerns or complaints, contributing to a high-quality dining experience and guest satisfaction.
- Maintain cleanliness and organization of the front-of-house area, including lobby and menus.
- Assisted team members during busy shifts to ensure smooth service. during busy shifts to maintain fast and efficient service.
Front of House member
Chick-Fil-A
Saint Cloud
01.2024 - 01.2026
- Acted as the primary point of contact, providing courteous and professional service.
- Resolved concerns with a patient-centered approach, enhancing customer experience.
- Managed requests with precision, ensuring client satisfaction and operational efficiency.
- Communicated effectively with team members with team members to ensure smooth operation.
- Trained new staff, fostering a culture of professionalism and confidentiality.
Education
associate's - science
Valencia college
Kissimmee, Florida10-2026
Skills
- Front desk operations
- Scheduling & Time Management
- Insurance verification
- Patient care
- HIPAA compliance
- Attention to Detail
- Patient communication
- Problem Resolution
- Multitasking
- Team Collaboration
- Confidentiality & Professional Discretion
Language
- Spanish
- Portuguese
- English
Timeline
Medical Front Office Receptionist
Florida Institute of Neurology
09.2026 - 10.2026
Host
Olive Garden
01.2026 - Current
Front of House member
Chick-Fil-A
01.2024 - 01.2026
associate's - science
Valencia college