Marsky Cano
Cedar Rapids,IA
Summary
Experienced Broadband Technician skilled in diagnosing service issues and educating customers on broadband usage. Proven ability to train new technicians and perform preventative maintenance, ensuring optimal equipment performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Broadband Technician
Mediacom Communications
Cedar Rapids, Iowa
03.2023 - Current
- Installed broadband equipment for residential and commercial customers.
- Diagnosed service issues using specialized testing tools and equipment.
- Collaborated with team members to troubleshoot and resolve customer connectivity issues, enhancing service reliability.
- Educated customers on effective use of broadband services and equipment, improving user satisfaction.
- Performed preventative maintenance on equipment, minimizing service disruptions and extending lifespan.
- Tested existing hardware for proper operation, identified any issues, and performed necessary repairs or replacements.
- Repaired damaged lines or other infrastructure due to natural disasters or vandalism.
- Documented service calls and maintenance activities accurately in the system.
- Adhered to safety protocols while performing installations and repairs.
Education
High School Diploma -
City High
Iowa City, IA05-2017
Some College (No Degree) - Certified Nursing Assistant
Kirkwood Regional Center
Coralville, IASkills
- Equipment installation
- Network troubleshooting
- Customer education
- Preventative maintenance
- Inventory management
- Customer relationship management
Languages
Spanish
Limited
Timeline
Broadband Technician
Mediacom Communications
03.2023 - Current
High School Diploma -
City High
Some College (No Degree) - Certified Nursing Assistant
Kirkwood Regional Center