Martaja Baskerville
Towson,MD
Summary
I am open and have the capacity to branch into professions that align mentally and physically with my main desire in helping others for a living. While currently pursuing a degree in nursing, I have provided multi leveled customer services to many communities of people and I have gained much knowledge through being hospitable to all. While pursuing my degree, I would desire to have hands-on experiences so I can use my studies as I am learning them. I strongly believe each career can turn into a passion and or could guide someone to theirs and that’s why one of my many goals is to move in that positive direction and get new perspectives on my journey. Authorized to work in the US for any employer
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
DaVita
Baltimore, MD
- Current
- ESSENTIAL DUTIES & RESPONSIBILITIES
- Performs a wide range of clerical duties, including filing, typing, data entry, and assisting other teammates as directed by the Facility Administrator, with additional responsibilities and autonomy in daily tasks
- Answers phones, screens calls, takes and delivers messages, and places calls as necessary, providing excellent customer service to patients, caregivers, and internal staff
- Assists in arranging patient transportation and physician appointments, to ensure timely and efficient care
- Maintains accurate records of stock items, such as dialysis supplies, office supplies, and other inventory, while actively monitoring levels to ensure timely reordering (may work in conjunction with inventory technician)
- Keeps the physical facility organized and operating properly by coordinating maintenance requests and addressing any facility-related issues
- Operates and prepares reports using multiple computer programs/interfaces, demonstrating intermediate to advanced proficiency in software applications
- Contributes to the clinic culture by fostering a positive and collaborative work environment and actively supporting teammates in achieving their goals
- Works independently or with little supervision, effectively dealing with ambiguous situations and demonstrating resourcefulness in problem-solving
- Identifies opportunities for process improvement and actively participates in implementing relevant solutions to enhance clinic operations and patient care
- Builds and maintains productive relationships with patients, taking ownership of their satisfaction and loyalty by providing exceptional service and support
- Develops expertise in clinic-specific workflows and systems, becoming a go-to resource for teammates seeking guidance or clarification
- Assumes ownership of actions, adapts to changes, and engages others in a professional and positive manner
- Assesses situations from multiple perspectives and demonstrates critical thinking skills in decision-making and problem-solving
Bakery Clerk
Giant Food
Lutherville-Timonium, MD
11.2021 - 10.2023
Front Desk Receptionist
Eutaw marsh burn Elementary
Baltimore, MD
06.2021 - 11.2021
- As a temporary front desk receptionist, I was tasked of checking in students as well as other staff members into and out of the building
- In addition to monitoring who was entering and exiting the premises of the building, I was relied upon for promoting the summer program to interested parents while conducting questionnaires during the sign-up processes as well as collecting payments
- As the front desk clerk, I also had the responsibility of monitoring and making sure the pickup and drop off processes is efficient and safe for all members of the program
Electronic Sales Associate
Walmart
Cockeysville, MD
11.2019 - 05.2021
- I have been an electronics team member for one year now and my responsibilities include stocking and zoning as well as adhering great customer service and working the cash register
- I also receive phone calls and answer customer questions to the best of my ability as well as informing customers of the specifications of certain products that we carry
Education
Nursing
Community College of Baltimore County
Baltimore, MD01.2025
High school diploma - General Studies
Paul Laurence Dunbar High School
Baltimore, MD06.2019
Skills
- Retail sales (5 years)
- Windows (6 years)
- Computer skills (6 years)
- Customer service (5 years)
- Sales (5 years)
- Phone etiquette (5 years)
- Hospitality (5 years)
- Microsoft Office (5 years)
- Organizational skills (6 years)
- Reception oversight
- Inventory supplies
- Clerical support
- Patient scheduling
- Telephone etiquette
- Records maintenance
- Reminder calls
- Patient callbacks
- Typing and filing
- Office administration
Volunteer Experience
Meals on Wheels, Volunteer, Baltimore, MD, 2019-03, 2019-04, This job that allowed me to volunteer for service-learning hours while I was attending school as well as working for my other place of employment at the time. I was able to package meals on a fast-paced assembly line and work on a structured team that worked diligently to help those in need. Many days I was required to answer phone calls, set up delivery dates and also set appointment times for our customers' best conveniences.
Timeline
Bakery Clerk
Giant Food
11.2021 - 10.2023
Front Desk Receptionist
Eutaw marsh burn Elementary
06.2021 - 11.2021
Electronic Sales Associate
Walmart
11.2019 - 05.2021
Administrative Assistant
DaVita
- Current
Nursing
Community College of Baltimore County
High school diploma - General Studies
Paul Laurence Dunbar High School