Marta Maria Uribe
Whittier,CA
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Offers strong communication and organizational skills. Outgoing and energetic individual familiar with various equipment operations.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Coffee Bean and Tea Leaf
Baldwin Park, California
09.2023 - Current
- Assisted in managing daily operations and workflow in a busy café setting.
- Supervised daily operations by scheduling shifts and assigning duties to optimize team performance.
- Resolved customer inquiries and complaints, enhancing customer satisfaction.
- Coordinated inventory management to ensure product availability and minimize stockouts.
- Maintained store cleanliness and compliance with health regulations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Shift Supervisor
Coffee Bean & Tea Leaf
Baldwin Park, California
11.2017 - 09.2023
- Managed shift operations, allocated resources, and monitored team performance to ensure smooth operations and profitability.
- Trained new employees and delegated tasks to enhance team efficiency and service delivery.
- Delivered successful training to more than 16 employees during tenure, educating on successful work processes and productivity strategies
- Resolved customer complaints and provided solutions that improved customer satisfaction and loyalty.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
Assistant Store Manager
Taco Bell
02.1999 - 07.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Managed budget implementations, employee evaluations, and contract details.
Education
Rio Hondo College
Whittier, CAHigh School Diploma -
High School
MexicoSkills
- Inventory Management
- Safety Awareness
- Complex Problem-Solving
- Manage Budgets
- Operational Excellence
- Changing Out Tills
- Store Opening and Closing
- Coffee Machinery
- Service-Orientation
- Bank Deposit Preparation
- Conflict Resolution Techniques
- Cost Savings
- Priority Management
Languages
Spanish
Timeline
Assistant Manager
Coffee Bean and Tea Leaf
09.2023 - Current
Shift Supervisor
Coffee Bean & Tea Leaf
11.2017 - 09.2023
Assistant Store Manager
Taco Bell
02.1999 - 07.2017
Rio Hondo College
High School Diploma -
High School