Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Martel Roundtree

Chicago,IL

Summary

Dedicated server with a focus on attentive service and guest satisfaction. Proven ability to enhance dining experiences through effective communication and problem-solving.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

Server

Coopers hawk
Wheeling, Illinois
03.2024 - 02.2026
  • Delivered attentive service to guests in fast-paced dining environment.
  • Managed guest orders, ensuring timely and accurate food and drink delivery.
  • Collaborated with kitchen staff to coordinate food preparation and presentation.
  • Ensured cleanliness and organization of dining area during service shifts to create welcoming environment.
  • Explained menu items to enhance guest dining experiences through knowledge sharing.
  • Handled cash transactions and processed payments efficiently at register.
  • Upsold menu items to boost sales opportunities and improve guest satisfaction.
  • Built rapport with regular customers, fostering a welcoming atmosphere.

Server

Pappadeaux
Westmont, Illinois
05.2021 - 12.2023
  • Ensured efficient restaurant operations through collaboration with staff members.
  • Assisted in training new servers to enhance team performance.
  • Maintained cleanliness of tables and chairs to prepare dining area for customers.
  • Communicated with hosts, bussers, and kitchen staff to streamline service delivery.
  • Addressed guest inquiries and complaints professionally and promptly.
  • Upsold menu items to increase sales opportunities and enhance guest experience.
  • Fostered a welcoming atmosphere by building rapport with regular customers.
  • Delivered excellent customer service to guarantee guest satisfaction.

Server

Millers Ale house
Norridge, Illinois
02.2020 - 04.2021
  • Delivered attentive service to guests in a high-pressure dining environment.
  • Managed guest orders, ensuring timely and accurate food and drink delivery.
  • Maintained cleanliness and organization of dining area during service shifts.
  • Assisted with menu explanations, enhancing dining experience through knowledge sharing.

Education

High School Diploma -

Simeon Career Academy
Chicago, IL
06-2001

Skills

  • Order management
  • Menu knowledge
  • Cash handling
  • Upselling techniques
  • Food safety compliance
  • Customer relationship management

Certification

Certified Basset Server

Timeline

Server

Coopers hawk
03.2024 - 02.2026

Server

Pappadeaux
05.2021 - 12.2023

Server

Millers Ale house
02.2020 - 04.2021

High School Diploma -

Simeon Career Academy
Martel Roundtree