Martezia Hardison
Phoenix,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth. Looking for a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Optalis Healthcare
Phoenix, Arizona
06.2023 - Current
- Assisted patients with billing inquiries and payment arrangements.
- Maintained patient records and ensured confidentiality compliance.
- Managed patient check-ins and appointment scheduling efficiently.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Caregiver
Devoted Guardians Inc
Phoenix, Arizona
05.2023 - Current
- Administered medications according to prescribed schedules and guidelines.
- Communicated effectively with families regarding client care and progress.
- Documented daily care activities and observed changes in client health status.
- Provided emotional support and companionship to clients during visits.
Home Healthcare Specialist
Moravia Health
Philadelphia, Pennsylvania
07.2021 - 08.2022
- Coordinated with patients and healthcare professionals to meet patient needs.
- Communicated regularly with physicians regarding changes in patient condition or treatment plan modifications.
- Provided emotional support to patients facing challenging diagnoses or long-term conditions.
- Provided direct patient care, including wound care and medication administration.
Education
High School Diploma -
Primavera High School
Phoenix, AZ05-2021
Skills
- Call management
- Documentation and reporting
- Effective communication
- Time management
- Attention to detail
- Patient scheduling
Timeline
Administrative Assistant
Optalis Healthcare
06.2023 - Current
Caregiver
Devoted Guardians Inc
05.2023 - Current
Home Healthcare Specialist
Moravia Health
07.2021 - 08.2022
High School Diploma -
Primavera High School
Similar Profiles
Dale WarrenDale Warren
Maintenance Director at Optalis HealthcareMaintenance Director at Optalis Healthcare
Willie WhiteWillie White
Floor Tech at Optalis HealthcareFloor Tech at Optalis Healthcare
Victoria LutesVictoria Lutes
Social Services Assistant at Optalis HealthcareSocial Services Assistant at Optalis Healthcare
Theo NguyenTheo Nguyen
Host/Cashier at Pacific Seafood BuffetHost/Cashier at Pacific Seafood Buffet
Amy MillerAmy Miller
New Account Representative at FirstBankNew Account Representative at FirstBank