Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Martha Arroyo

Cape Coral

Summary

Dynamic professional with a strong background in customer service and bookkeeping. Recognized for exceptional communication and integrity, consistently enhancing customer satisfaction. Proven ability to manage financial records accurately and implement efficient systems, resulting in reduced errors. Adept at building relationships and promoting client loyalty through personalized consultations.

Professional with strong background in beauty and wellness, prepared for this role. Skilled in hair styling, makeup application, and skincare treatments. Known for collaboration and adaptability, ensuring team efficiency and client satisfaction. Reliable, creative, and committed to delivering exceptional results in fast-paced environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cashier

Publix
01.2012 - 08.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Bookkeeper

Cisca International
03.1988 - 11.1991
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.

Education

Cosmetology - Beauty

Florida Academy
Fort Myers, FL
09.2023

High School Diploma -

Cobat High School
Mexico City
04.1988

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Clear communication
  • Hair styling
  • Men and women haircuts
  • Customer consultation
  • Professionalism and ethics
  • Sanitation practices
  • Client consultations
  • Product knowledge
  • Social media promotion
  • Hair coloring and highlighting
  • Client education
  • Decision-making
  • Continuing education
  • Styling tools
  • Waxing treatments
  • Trend awareness
  • Hair conditioning and styling
  • Relationship building
  • Sales and upselling
  • Bleaching, dyeing, and tinting
  • Nail care services
  • Selling and upselling
  • Facials and makeup applications
  • Facial massage techniques
  • Salon management
  • Hair assessments
  • Chemical mixing and application
  • Scalp treatments
  • Nail treatments
  • Esthetics
  • Cuticle trimming
  • Body hair removal
  • Client loyalty building
  • Beauty tool sanitization
  • Skincare treatments
  • Workspace organization
  • Adaptable to changing client needs
  • Creativity and originality
  • Tool, equipment, and surface sanitizing
  • Payment processing

Certification

Home health Aide(HHA)

Languages

Spanish
Native or Bilingual

Timeline

Cashier

Publix
01.2012 - 08.2013

Bookkeeper

Cisca International
03.1988 - 11.1991

Cosmetology - Beauty

Florida Academy

High School Diploma -

Cobat High School

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Martha Arroyo