Martha Bosco Brown
Summary
Shift lead/Supervisor at Vibe Organic Kitchen for over 7 years, trained in customer service and team leadership. Expert in employee training and problem solving. As a shift lead at Vibe, I oversaw all employees were trained efficiently welcoming environment, I also have extensive experience in leading teams and optimizing daily operations. I am knowledgeable in conflict resolution and time management, over seeing daily operations and opening and closing duties while maintaining good customer service and a fun work environment for everyone. After 7 years at Vibe I would consider myself highly reliable and flexible when it comes to picking up shifts, covering other employees on short notice.
Overview
13
13
years of professional experience
Work History
Shift Lead
Vibe Organic Kitchen and Juice
Newport Beach, CA
10.2017 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Responded to and resolved customer questions and concerns.
Bus Aid
Villani Bus Company
Linden, NJ
01.2015 - 11.2016
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Oversaw safety of children getting on and off the bus and for the duration of the rides
Shop Manager at Euphoria Ink
Euphoria Ink
Roselle, NJ
12.2013 - 11.2016
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Cashier at Book Store
The Works
Bognor Regis
09.2011 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
The Regis School
Bognor Regis, UK09-2011
Skills
- Customer service focus
- Employee training
- Shift and team leadership
- Employee scheduling
- Organizational skills
- Problem-solving
Timeline
Shift Lead
Vibe Organic Kitchen and Juice
10.2017 - Current
Bus Aid
Villani Bus Company
01.2015 - 11.2016
Shop Manager at Euphoria Ink
Euphoria Ink
12.2013 - 11.2016
Cashier at Book Store
The Works
09.2011 - 12.2013
High School Diploma -
The Regis School