Martha Bowser
Hamburg,NY
Summary
Compassionate healthcare professional with over 30 years of experience in patient care and medical administration. Skilled in managing appointments, retrieving medical records, and facilitating communication among healthcare providers to enhance patient outcomes. Familiar with various EMR systems, demonstrating quick adaptability. Eager to leverage expertise in a clinical setting.
Overview
2022
2022
years of professional experience
Work History
Medical Assistant
Buffalo Medical Group
Orchard Park, NY
2021 - 2024
- Coordinated patient readiness to enhance provider efficiency.
- Streamlined scheduling procedures to enhance operational efficiency.
- Responded to phone calls, addressing inquiries and providing information to enhance customer experience.
- Facilitated seamless workflow within the office to support productivity.
Medical Assistant
Broward Health Physicians Group
Pompano Beach, FL
01.2019 - 03.2021
- Ensured office readiness in the morning to facilitate workflow, perform AM blood draws.
- Triage phone calls to prioritize patient needs effectively, keep rooms stocked and cleaned.
- Prepared patients for doctor, entered vitals in EMR system, and called in prescriptions to facilitate timely treatment.
- Administered patient care and assisted with examinations to ensure a positive experience.
- Coordinated patient scheduling and managed medical records for improved access to care.
- Performed routine laboratory tests and processed specimens, ensuring accuracy in results.
- Educated patients on treatment plans and medication instructions, fostering understanding and compliance.
- Supported healthcare providers during procedures by preparing instruments and maintaining sterile environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Completed EKGs and other tests based on patient presentation in the office.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Tenet Florida Physician Services
Boca Raton, FL
01.2018 - 01.2019
- Traveled to multiple tenant locations to facilitate collaboration and support office requirements.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Medical Assistant
Internal Medicine
Pompano Beach, FL
2018 - 2018
- Assisted in preparing patients for doctor visits. Inputted patient information into electronic medical records.
- Achieved accurate patient evaluations through proficient EKG testing. Facilitated prompt collection of urine and blood samples, contributing to effective diagnostics. Streamlined sample preparation and delivery to the lab, improving turnaround times.
- Answered phone calls promptly and scheduled appointments efficiently. Assisted in relaying messages to appropriate individuals.
Surgical Scheduler/Medical Assistant
Florida Orthopedic and Spine Center
Margate, FL
01.2016 - 01.2017
- Secured prior authorizations for surgeries, addressed patient questions to ensure understanding and compliance.
- Escorted patients to examination rooms, removed sutures, staples and casting.
Medical Assistant
Tenet Florida Physician Services
Boca Raton, FL
01.2014 - 01.2016
- Assisted patients in preparation for doctor appointments. Facilitated communication between patients and doctors regarding prescriptions. Collaborated with medical staff to ensure timely prescription delivery.
- Assisted with managing incoming phone calls and keeping rooms organized and tidy. Supported maintenance of stocked supplies in various areas. Performed cleaning tasks to maintain a welcoming environment.
- Assisted with setup of cardiac monitors for patient stress testing. Prepared EKGs for patient evaluations. Conducted finger sticks for INR testing.
Medical Assistant
University Neurology
Williamsville, NY
01.2011 - 01.2013
- Conducted assessments of vital signs, weights, and measurements to support accurate health evaluations.
- Assisted with patient screening processes. Gathered patient medical histories. Prepared and organized patient charts.
- Handled related telephone calls, prioritizing and directing them to appropriate departments for effective response.
Medical Assistant
Exam One
Fairport, NY
01.2008 - 01.2011
- Administered thorough health evaluations in home settings to support life insurance application approvals.
- Assisted in gathering medical histories from patients. Performed blood draws for laboratory testing. Collected urine samples for diagnostic analysis. Conducted EKG tests to monitor heart activity.
- Ensured compliance with established protocols for sample processing.
Medical Assistant
Veteran's Hospital
Buffalo, NY
01.2008 - 01.2009
- Collected and documented vital signs, weights, and measurements to facilitate comprehensive patient care.
- Enhanced patient satisfaction by delivering personalized meal and care support. Achieved responsive care by addressing call bell alerts efficiently.
- Dedicated time to listen and provide support to veterans, enhancing their overall experience.
Medical Assistant
Lakeshore Primary Care Center
Hamburg, NY
01.2007 - 01.2008
- Assisted with patient intake by gathering medical history and vital signs. Recorded all information into electronic medical records system. Supported efficient patient processing through effective collection of medical histories and vital signs. Entered data accurately into EMR.
- Conducted EKGS to monitor patient heart activity. Collected urine samples for laboratory analysis. Performed ear lavages to alleviate patient discomfort.
- Implemented procedures to ensure thorough cleaning and sterilization of equipment used for specimen processing.
Medical Assistant
Buffalo General Hospital
Buffalo, NY
01.1995 - 01.2007
- Enhanced patient care quality by meticulously documenting vital signs, weights, and measurements. Improved accuracy of intake and output records to facilitate informed healthcare decisions.
- Facilitated access to code cart and EKG machine while preparing ice bag for immediate blood gas analysis.
- Implemented supportive interventions to enhance patient comfort during end-of-life stages.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
Associate in Occupational Studies Degree - Medical Assisting
Bryant & Stratton
Buffalo, NY01-1995
Skills
- Patient-focused care
- Positive personality
- Customer focused and a team player
- HIPAA compliance
- Patient scheduling
- Customer service
- Patient documentation
- Visitor management
- Healthcare scheduling
Appearance, Communication, Competency, Initiative, Integrity
- Appearance, I can stay professional under all circumstances, even when patients are upset.
- Communication, I am able to communicate my thoughts very well in any situation.
- Competency, I perform my job to the highest standard.
- Initiative, I will be the first to ask to learn new things, or if I do not know something, I am not afraid to ask for help.
- Integrity, I do not believe in lying. If I have done something wrong, I will own up to that. I expect that in myself and other people.
Timeline
Medical Assistant
Broward Health Physicians Group
01.2019 - 03.2021
Medical Assistant
Tenet Florida Physician Services
01.2018 - 01.2019
Surgical Scheduler/Medical Assistant
Florida Orthopedic and Spine Center
01.2016 - 01.2017
Medical Assistant
Tenet Florida Physician Services
01.2014 - 01.2016
Medical Assistant
University Neurology
01.2011 - 01.2013
Medical Assistant
Exam One
01.2008 - 01.2011
Medical Assistant
Veteran's Hospital
01.2008 - 01.2009
Medical Assistant
Lakeshore Primary Care Center
01.2007 - 01.2008
Medical Assistant
Buffalo General Hospital
01.1995 - 01.2007
Medical Assistant
Buffalo Medical Group
2021 - 2024
Medical Assistant
Internal Medicine
2018 - 2018
Associate in Occupational Studies Degree - Medical Assisting
Bryant & Stratton