Martha Bravo
Eastvale
Summary
Dynamic and results-driven professional with strong leadership and problem-solving skills, experienced at Laredo Taco. Proven track record in enhancing operational efficiency and reducing waste through effective cost control and food safety compliance. Adept at training teams to achieve high standards of service and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Restaurant Team Leader
Laredo Taco Company
Chino, CA
07.2023 - Current
- Supervised daily restaurant operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on best practices for food preparation and safety standards.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Managed inventory levels to ensure optimal stock availability.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Reduced employee turnover through effective communication, support, and fostering a positive
- Directed food preparation and cooking activities to meet health and safety standards.
Assistant Manager
7-eleven
San Diego, CA
09.2019 - 07.2022
- Assisted in daily operations, ensuring efficient store management and customer service excellence.
- Trained new staff on operational procedures and company policies to enhance team performance.
- Implemented promotional strategies to increase sales and improve customer engagement within the store.
- Responded promptly to customer inquiries, resolving issues to ensure a positive shopping experience.
- Monitored cash handling procedures, ensuring compliance with company standards for financial accuracy.
- Evaluated employee performance, providing feedback to foster skill development and enhance team dynamics.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales through effective merchandising strategies and targeted
Education
Bachelor Of Hospitality Management - Hospitality And Tourism Management
Universidad Autónoma De Guadalajara
Guadalajara High School Diploma -
Preparatoria 2
Guadalajara Mx06.1991
Skills
- Strong leadership
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Food safety
- Time Management
- Safe food handling
- Food safety compliance
- ServSafe certification
- Cost control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Team Leader
Laredo Taco Company
07.2023 - Current
Assistant Manager
7-eleven
09.2019 - 07.2022
Bachelor Of Hospitality Management - Hospitality And Tourism Management
Universidad Autónoma De Guadalajara
High School Diploma -
Preparatoria 2