Martha Castillo - Panduro
Pewaukee,WI
Summary
Dynamic Assistant General Manager at Intelligent Media Center LLC with experience in QuickBooks and adept at relationship building, I successfully processed high volumes of transactions while enhancing client satisfaction and resolving billing discrepancies. Committed to fostering teamwork and maintaining meticulous records. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Intelligent Media Center LLC
Waukesha
02.2023 - Current
- Processed financial transactions using QuickBooks, including entering receipts, generating invoices, and maintaining accurate expense records
- Categorized and tracked business expenses to support accurate financial reporting and cost control
- Assisted with accounts receivable by ensuring proper billing and follow-up on payments for completed services, duplicate jobs, and damage-related charges
- Investigated discrepancies and damage claims to determine financial responsibility and ensure appropriate cost recovery
- Maintained organized financial documentation to support audits and internal recordkeeping
- Processed 50–100 utility locate tickets daily, ensuring compliance and safety for field operations
- Communicated with customers and internal teams to resolve billing issues, service adjustments, and financial concerns
- Supported operational efficiency by assisting technicians and management with job-related authorizations and documentation
- Conducted background checks and drug screening coordination through CrimShield as part of the hiring process
- Supported compliance and risk management by ensuring proper documentation and verification of employee eligibility
Education
Bachelor of Science - Accounting
Carroll University
Waukesha, WI05.2029
Skills
- Staff management
- Guest services
- Attention to detail
- Time management
- Fast learner
- Relationship building
- File and record keeping
- Schedule and calendar management
- Schedule coordination
- Conflict resolution
- Meeting coordination
- Multitasking and organization
- Flexibility and adaptability
- Client interaction
- Teamwork and collaboration
- Multitasking
- Active listening
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Intelligent Media Center LLC
02.2023 - Current
Bachelor of Science - Accounting
Carroll University