Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
StoreManager

Martha Cox

Salt Lake City,UT

Summary

Proven track record in enhancing customer satisfaction and streamlining checkout processes at JCPenney, Pop Drinks, and The Pie Pizzeria through exceptional cash handling and customer service skills. Successfully mentored staff and adapted to new technologies, resulting in significant improvements in transaction accuracy and efficiency. Committed to maintaining high cleanliness standards, showcasing reliability and a strong work ethic.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

The Pie Pizzeria
11.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Cashier

Pop Drinks
10.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Sign Waver

Liberty Tax Service
02.2018 - 04.2021
  • Utilized props or costumes when appropriate to enhance the visual appeal of advertising efforts, drawing greater interest from potential customers.
  • Developed innovative sign-waving techniques for increased effectiveness in attracting new customers.
  • Attracted potential customers with energetic and engaging sign-waving performances.
  • Improved brand recognition with consistent and professional representation while on duty as a Sign Waver.
  • Increased customer engagement by effectively waving signs and drawing attention to store promotions.
  • Ensured safety during busy traffic conditions by following proper guidelines for roadside signage placement and personal conduct.
  • Maintained a positive attitude and demonstrated excellent customer service skills while interacting with passersby.

Cashier

JCPenney
08.2019 - 02.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Enterprise High School
Enterprise, UT
05-2021

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling

Certification

  • Food Handler Certification (FHC) - State or County Health Departments.
  • Basic Life Support (BLS) Certification - American Heart Association.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Cashier

The Pie Pizzeria
11.2022 - Current

Cashier

Pop Drinks
10.2021 - 08.2022

Cashier

JCPenney
08.2019 - 02.2020

Sign Waver

Liberty Tax Service
02.2018 - 04.2021

High School Diploma -

Enterprise High School

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Martha Cox