Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Certification
Martha Duarte
References
Timeline
Generic

MARTHA DUARTE

Miami

Summary

Dynamic guest server with a strong focus on active listening, stress tolerance, and food safety. Committed to enhancing guest experiences through exceptional service and effective teamwork. Detail-oriented hospitality professional with over 20 years of experience in guest service. Skilled in menu knowledge, efficient time management, and customer engagement, dedicated to creating memorable dining experiences and collaborating effectively within diverse teams. Experienced guest server delivering outstanding customer service, driving guest satisfaction, and ensuring food safety. Known for strong active listening and menu expertise, ready to contribute to a thriving hospitality environment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

GUEST SERVER EXPERT

Marriot International
Key Biscayne
06.2001 - 05.2025
  • Executed exceptional customer service within fast-paced hospitality setting.
  • Provided exceptional customer service to enhance guest dining experiences.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

Associate of Arts - AGRONOMY

SENA
BUCARAMANGA. COLOMBIA
01-1992

High School Diploma -

JOSE ANTONIO GALAN
COLOMBIA
12-1990

Skills

  • Menu knowledge
  • Order taking
  • Menu recommendations
  • Menu memorization
  • Food allergy awareness
  • Active listening
  • Stress tolerance
  • Efficient time management
  • Personal hygiene
  • Special event coordination
  • Food safety
  • Memory retention
  • Fine dining experience
  • Special Diet Understanding
  • Complaint handling
  • Cash handling proficiency
  • Exceptional communication
  • Allergy awareness
  • Alcohol serving certification
  • Guest service
  • Issue resolution
  • Catering experience
  • Buffet setup and takedown

Languages

English
Elementary
Spanish
Professional

Affiliations

Passionate about hospitality and teaching others from my experience in the hospitality business. I enjoy learning about new dishes and serving techniques.

Accomplishments

Employee of the months and top server for over 20 years and an award for top recognition.

Certification

Food and beverages and safe serve for serving alcohol.

Martha Duarte

I have 24 plus years experience in the hospitality. I am bilingual I speak english and spanish. I have received award and recognition over the years. I  have trained new hires. I am a positive person always in a great mood looking forward to working hard and being the best at what i do. 

References

References available upon request.

Timeline

GUEST SERVER EXPERT

Marriot International
06.2001 - 05.2025

Associate of Arts - AGRONOMY

SENA

High School Diploma -

JOSE ANTONIO GALAN

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