Martha Duenas
Helena
Summary
Offering excellent interpersonal skills and quick ability to learn and adapt in healthcare setting. Brings understanding of medical office procedures and strong capability in managing patient interactions and administrative duties. Ready to use and develop organizational and communication skills in Medical Assistant role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
Helena Pure Chiropratic
05.2024 - Current
- Educated patients on treatment plans and exercises, fostering understanding and adherence to chiropractic care.
- Maintained cleanliness and organization of treatment areas, contributing to a welcoming environment for patients.
- Collaborated with chiropractors to prepare treatment rooms, ensuring all necessary equipment was ready for use.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
Frozen Yogurt Shop Worker
Books-A-Million
03.2024 - 05.2024
- Operated frozen yogurt machines, ensuring quality and consistency of product output.
- Maintained cleanliness and organization of service area, promoting a welcoming environment.
- Processed customer transactions accurately using point-of-sale systems.
- Trained new staff on operational procedures and customer service best practices.
- Maintained a clean and welcoming environment for patrons through regular cleaning and organization tasks.
- Enhanced customer satisfaction by providing efficient and friendly service at the frozen yogurt shop.
Crew Member
Dunkin' Donuts
09.2023 - 04.2024
- Maintained cleanliness and organization of workstations and dining areas to enhance guest experience.
- Collaborated with team members to ensure timely food preparation and delivery during peak hours.
- Assisted in training new crew members on operational procedures and safety protocols.
- Managed inventory levels, restocking supplies as needed to prevent shortages during busy shifts.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Helena High School
Helena, ALCertification - Certified Clinical Medical Assistant
Career Health Service Academy
Pelham, AL06-2025
Skills
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Scheduling appointments management
- Patient flow management
- Payment collection
Certification
- CCMA - Certified Clinical Medical Assistant
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Chiropractic Assistant
Helena Pure Chiropratic
05.2024 - Current
Frozen Yogurt Shop Worker
Books-A-Million
03.2024 - 05.2024
Crew Member
Dunkin' Donuts
09.2023 - 04.2024
Helena High School
Certification - Certified Clinical Medical Assistant
Career Health Service Academy
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