Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Martha Garcia

Falls Church,VA

Summary

I am currently a full time Cashier/Loaner Administrator at Radley Acura. I am a dedicated and reliable employee with strengths in customer service. I am easily adaptable and quick to learn. I would like to expand and expose myself to new areas of the work field and continue gaining knowledge and skills. I am versatile in the work field and I am willing to be of use wherever I am needed.

Overview

6
6
years of professional experience

Work History

Cashier/Loaner Administrator

Radley Acura
Falls Church, VA
09.2019 - Current
  • Operated cash register, collected payments, and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Lent out and checked in courtesy vehicles when needed.
  • Handled all traffic tickets, tolls, and insurance claims in regard to loaners.
  • Helped customers as best as possible with well-rounded customer service.

Customer Care Representative

Rosenthal Automotive Group (Honda, Volvo, VW)
Fairfax, VA
03.2018 - 08.2019
  • Familiarized myself with all departments to provide the best customer service to clients, and made sure they were completely taken care of.
  • Performed administrative duties such as filing paperwork, maintaining records, updating databases.
  • Documented conversations with customers to track requests, problems, and solutions.
  • Provided help across all three dealerships, wherever help was needed.

Cashier Team Lead

Ourisman Toyota
Fairfax, VA
03.2018 - 08.2019
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Managed scheduling, payroll, and time off requests for team members.
  • Resolved discrepancies between Reynolds system and physical money amounts in drawers at end of shift.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.

Education

GED -

J.E.B Stuart High School
Falls Church, VA
06-1996

Skills

  • Bilingual (English & Spanish)
  • Preservable and Motivated
  • Quick Learner
  • Perform well in high-demand, fast-paced environments

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Cashier/Loaner Administrator

Radley Acura
09.2019 - Current

Customer Care Representative

Rosenthal Automotive Group (Honda, Volvo, VW)
03.2018 - 08.2019

Cashier Team Lead

Ourisman Toyota
03.2018 - 08.2019

GED -

J.E.B Stuart High School

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Martha Garcia