Martha Garcia Santoyo
Naples,FL
Summary
Dynamic customer service professional with extensive experience at Suncoast Credit Union, excelling in account maintenance and loan processing. Recognized for enhancing member satisfaction through effective communication and attention to detail. Proven ability to cross-sell products while maintaining a positive attitude in fast-paced environments. Committed to delivering exceptional service and support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Member Advocate
Suncoast Credit Union
Naples
04.2022 - Current
- Assisted members in resolving account inquiries and transaction issues.
- Provided support for loan applications and documentation processes.
- Assisted in opening and explaining IRA, business, and fiduciary accounts.
- Delivered notary services efficiently.
- Educated members on credit union products and services to enhance financial literacy.
- Developed knowledge of compliance regulations to ensure accurate service delivery.
- Supported coworkers to enhance team performance.
Publix
Customer Service Rep
Naples, FL
07.2015 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Ensured accurate financial balancing for all the registers at night time.
- Ensured outstanding service quality.
Education
High School Diploma -
Lely High School
Naples, FLSkills
Customer service
Positive attitude
Cash handling
Attention to detail
Account maintenance
Organized
Loans
Loan processing
Cross-selling products
Teller support
Certification
U-Lend
Senior Promotion
Languages
Spanish
Native or Bilingual
Timeline
Senior Member Advocate
Suncoast Credit Union
04.2022 - Current
Publix
Customer Service Rep
07.2015 - Current
High School Diploma -
Lely High School