Martha Gastelum

• Streamline operational processes to enhance efficiency and reduce delays in service delivery.
• Onboard drivers to their rental cars and educate them on how the program works
• Close out drivers contracts
• Contact other vendors and use their partnership to maintain our vehicles up to date and service them as well as provide the preventative maintenance they need.
• Inspect any cars for damages
• Gas/Fuel/Charge cars up and clean them to make them available to rent to drivers

• Resolved customer complaints with a focus on service recovery and satisfaction.
• Assisted in scheduling staff to optimize labor resources based on demand.
• Maintained cleanliness and organization of workstations in compliance with health regulations.
• Provided support to management by reporting operational challenges and proposing solutions.
• Made sure to have weekly meetings with other staff members
• Trained new employees and worked during Covid , adapting to new challenges as well.

• Coordinated daily operations to ensure efficient service during peak hours.
• Trained new team members on food safety protocols and customer service standards.
• Monitored inventory levels and assisted in stock management.
• Implemented operational procedures that improved workflow efficiency across shifts.

deferred in 2017