Martha Gonzalez
Houston,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
11
11
years of professional experience
Work History
Optical Manager
America's Best Contacts and Glasses
Baytown , TX
01.2016 - Current
- Inspected eyeglasses upon completion for accuracy before returning them to customers.
- Supervised and contributed to training student opticians.
- Pretested patients prior to optometrist examination assessing pressures, visual acuities and autorefraction.
- Submitted patient insurance forms and managed simple bookkeeping.
- Repaired and adjusted frames to meet customer needs.
- Managed and trained optical staff to ensure quality customer service.
Front Desk Receptionist
Texas All Smiles Dental
Webster, TX
04.2014 - 06.2016
- Explained policies and procedures to visitors.
- Arranged documents for insurance claims.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Answered and managed incoming calls and emails.
Skills
- Optical sales
- Customer service
- Multitasking Abilities
- Insurance approvals
- Sales strategies
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Optical Manager
America's Best Contacts and Glasses
01.2016 - Current
Front Desk Receptionist
Texas All Smiles Dental
04.2014 - 06.2016