Martha Herrick
Summary
Medical Assistant with over 22 years of experience transitioning into an Hospital Assistant III role after completing my associates in liberal arts mathematics/science and accomplished recent classes in Biology, Anatomy and Physiology and Medical Terminology. Diverse experience doing patient care, patient registration and insurance verification working in the call center I can transfer these skills to this role. Prior authorizations and Excellent customer service skills. Over 5 years of experience in shared governance team member and fun team committee.
Overview
9
9
years of professional experience
Work History
Medical Assistant
UC Health of San Diego
San Diego, California
03.2022 - Current
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Relayed messages from patients to physicians about concerns, condition updates, or refill requests to facilitate treatment.
- Conducted insurance verification, and pre-certification and pre-authorization functions.
- Educated patients about medications, procedures and physician's instructions.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Incorporated outside records into charts and EHR.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Medical Assistant/Call Center Representative
Scripps Healthcare
San Marcos , CA
07.2015 - 03.2022
- Epic Super User
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- I worked alongside 10 team members as part of the Shared Governance team.
- Educated patients about medications, procedures, and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Maintained inventory, vaccination, and product expiration logs to record updated documentation for tracking purposes.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Associate of Arts and Sciences - General Studies
Mt San Jacinto College
San Jacinto, CA05-2024
Certificate - Medical Assistant
Maric College
Vista, CA06-2002
Skills
- Patient Scheduling
- Indirect Patient Care
- Patient-focused care
- HIPAA Compliance
- Procedure Assistance
- Medical terminology knowledge
- Fluent in Spanish
- Complex Problem-Solving
- Understands medical procedures
- Customer Service
- Commitment to high standards
- Knowledge in word and excel
Accomplishments
- Two of my departments were recognized as 2024 top performers for maintaining NCR scores above 90%.
Affiliations
- Recognition from a manager: Thank you so very much for your service and ensuring patients receive the best experience and care. Your work is leaving a lasting impression and making a difference. Thank you for all you do! I’d love to come over to RB and meet you in person one day!
Timeline
Medical Assistant
UC Health of San Diego
03.2022 - Current
Medical Assistant/Call Center Representative
Scripps Healthcare
07.2015 - 03.2022
Associate of Arts and Sciences - General Studies
Mt San Jacinto College
Certificate - Medical Assistant
Maric College