Martha Jimenez
Summary
Outgoing and ambitious hardworking employee with high school diploma seeking to start a career in Human resources and office management. Looking to acquire experience increasing knowledge to apply in future organizations, creating a safe environment for employees and future clients. Offering skills in customer assistance handling difficult challenges from day to day. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance Colombia
01.2017 - 05.2018
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
Education
English Intensive Program Advance Level - Language
Georgia Gwinnett College
Lawrenceville, GA11.2022
Administrative Support Certification - Bussiness
Alisson
Online 06.2022
Executive Assistant Skills Certification - Bussiness
Alison
Online06.2022
Skills
- Appointment Scheduling
- Time Management
- communication skills in a multicultural environment
- Positive and Professional
- Travel Arrangements
- Relationship Development
- Discretion
- Trustworthy
- Organization Skills
Certification
- Executive Assistant Skills
- Administrative Support
Languages
English
Spanish
Timeline
Customer Service Representative
Teleperformance Colombia
01.2017 - 05.2018
English Intensive Program Advance Level - Language
Georgia Gwinnett College
Administrative Support Certification - Bussiness
Alisson
Executive Assistant Skills Certification - Bussiness
Alison
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