Martha Libretti
Brick,NJ
Summary
Driven professional with a proven track record at NYC House of Style, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and fostering robust relationships with suppliers and stakeholders. Demonstrated marketing acumen and exceptional interpersonal skills, ensuring high-quality service delivery and promoting customer loyalty.
Overview
19
19
years of professional experience
Work History
Manager
NYC House of Style
Brooklyn, NY
06.2006 - 01.2015
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Attended trade shows for fashion footwear and ordered lines for upcoming seasons..
- Coordinated with photographer to create advertising spreads for new lines in fashion footwear. Made final decisions on display ads and development of slogans used within the ads.
- Coordinated with overseas suppliers and customers to import and export goods.
- Trained employees to maximize team performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Commercial Insurance Agent
Allstate Insurance Co
Brooklyn, NY
04.1996 - 06.2006
- Offered detailed information about products and binding coverage.
- Explained detailed policy concepts in easy-to-understand terms.
- Advised business owners on risk management strategies to mitigate potential losses while maintaining cost-effective coverage levels.
- Demonstrated exceptional problem-solving skills while handling challenging negotiation situations with carriers or clients.
Education
General - General
John Jay High School
Brooklyn, NY06.1984
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Marketing
- Customer Service
- Positive Attitude
- Attention to Detail
- Reliability
- Professionalism
- Written Communication
- Interpersonal Skills
Timeline
Manager
NYC House of Style
06.2006 - 01.2015
Commercial Insurance Agent
Allstate Insurance Co
04.1996 - 06.2006
General - General
John Jay High School