Martha Martha Moreno
Delano,CA
Summary
Dynamic and dedicated cashier with proven expertise at John Ju, excelling in customer service and cash handling. Recognized for building strong customer relationships and resolving issues effectively, enhancing satisfaction and loyalty. Committed to maintaining high standards of cleanliness and operational efficiency, contributing to a positive shopping experience.
Overview
4
4
years of professional experience
Work History
Cashier
Galleria Chevron
01.2015 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
North Kern Community School
Delano, CA06.2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Team collaboration
- Reliability and punctuality
- Cash handling and management
- Cash register operation
- Product restocking
- Conflict resolution
- Refunds and exchanges
- Product knowledge
- Issue resolution
- Complex Problem-solving
- Staff training
- ID verification
Languages
English
Native or Bilingual
Timeline
Cashier
Galleria Chevron
01.2015 - 05.2019
North Kern Community School