Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Monsivais

Berwyn,IL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations at Milkstop West Side, demonstrating exceptional customer service and cash handling abilities. Leveraged teamwork and problem-solving skills to exceed performance goals, achieving a significant reduction in discrepancies. Highly reliable, with a strong commitment to cleanliness and safety standards.

Overview

3
3
years of professional experience

Work History

Cashier

Milkstop West Side
05.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
  • Improved food safety by diligently following proper food handling procedures and maintaining a clean work environment.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Utilized proper food handling techniques to minimize cross-contamination risks and the potential for foodborne illnesses.
  • Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.

Sales Associate

Journeys Shoes
08.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

High School Diploma -

J. Sterling Morton West High School
2400 Home Ave Berwyn, IL 60402
06.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Reliability and punctuality

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Milkstop West Side
05.2023 - Current

Sales Associate

Journeys Shoes
08.2021 - Current

High School Diploma -

J. Sterling Morton West High School

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Martha Monsivais