Martha Moreno
Fontana,CA
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
20
20
years of professional experience
Work History
Server Shift Leader
Market Broiler
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server Shift Leader
Mimi's Cafe
11.2003 - 03.2018
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06.1989
Skills
- Assignment Delegation
- Staff Schedule Administration
- Food Safety
- Hospitality Administration
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Server Shift Leader
Market Broiler
06.2021 - Current
Server Shift Leader
Mimi's Cafe
11.2003 - 03.2018
High School Diploma -
Santa Ana High School