Martha Ordonez
The Bronx,NY
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Accent Care Home Health
Brooklyn , NY
11.2021 - 08.2022
- Calculated sliding fee or special program adjustments relating to patient visits.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided emotional support and counseling to patients during difficult times.
- Communicated with patients to ensure quality of care and develop care plans.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Explained policies, procedures and services to patients.
- Compiled and maintained medical charts and reports in complex digital databases.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Home Health Aide
Edison Home Health Care
The Bronx , NY
03.2020 - 01.2021
- Engaged patients in recreational activities such as reading books or playing games.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Provided patients and families with emotional support and instruction.
- Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
- Transported individuals to medical appointments and assisted with errands.
Cleaning Crew Member
imperial comercial cleaning
The Bronx , NY
11.2019 - 02.2020
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Disinfected kitchen appliances such as refrigerators and microwaves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Cashier
Taco Bell
The Bronx , NY
06.2019 - 11.2019
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- I also worked at the kitchen, preparing food and cleaning.
Cashier
Payless
The Bronx , NY
09.2018 - 07.2019
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered customer inquiries regarding store policies and procedures.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Conducted price checks for special orders or discounts as requested by customers.
- clean the store before closing.
- Maintained current knowledge of store promotions to highlight sales to customers.
Customer Service Representative
Hot point store
The Bronx , NY
08.2015 - 09.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Help the people look for their clothes in the dressing room.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Patient Care Coordinator Training - Patient Care Cordinator
Lehman College of The City University of New York
The Bronx, NY09-2021
High School Diploma -
PAIHS At Monroe
The Bronx, NY06-2018
Associate of Arts - Human Services
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Filing and Recordkeeping
- Database Coordination
- Patient Flow Management
- Organizational Standards
- Patient Relations
- Patient Education
- HIPAA Compliance
- New Hire Training
- Inventory Management
- Appointment Scheduling
- Insurance Practices
- Payment Collection
- Patient Care Coordination
- Office Administration
- Healthcare Operations
- Patient Outreach and Follow-Up
- Relationship Building
- Patient Registration
- Patient Care
- Customer Service
- Scheduling
- Critical Thinking Skills
Certification
- patient care coordinator certificate
Languages
Spanish
Native/ Bilingual
English
Professional
Portuguese
Limited
Garifuna
Native/ Bilingual
Timeline
Patient Care Coordinator
Accent Care Home Health
11.2021 - 08.2022
Home Health Aide
Edison Home Health Care
03.2020 - 01.2021
Cleaning Crew Member
imperial comercial cleaning
11.2019 - 02.2020
Cashier
Taco Bell
06.2019 - 11.2019
Cashier
Payless
09.2018 - 07.2019
Customer Service Representative
Hot point store
08.2015 - 09.2018
Patient Care Coordinator Training - Patient Care Cordinator
Lehman College of The City University of New York
High School Diploma -
PAIHS At Monroe
Associate of Arts - Human Services
Bronx Community College of The City University of New York
- patient care coordinator certificate
Similar Profiles
Becky KoubaBecky Kouba
Account Executive at Accent Care Home HealthAccount Executive at Accent Care Home Health
Malynda SelfMalynda Self
Caregiver at Accent Care Home HealthCaregiver at Accent Care Home Health
Sharon BrownSharon Brown
Home Health Caregiver at Accent Care Home HealthHome Health Caregiver at Accent Care Home Health