Martha Tegegne
Alexandria,VA
Summary
Assisted guests with menu selections and dining preferences. Provided timely service in a fast-paced environment. Contributed to positive guest experiences through attentive service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server
Sheraton Pentagon City Hotel
04.2022 - Current
- Provided friendly and attentive service.
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Inventoried and restocked items throughout day.
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
- Restocked the salad bar and buffet, refilled condiments, organized pantry area.
- Received frequent customer compliments for going above and beyond normal duties.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Server
Hilton Mark Center
07.2007 - 03.2022
- Consistently provided professional, friendly and engaging service.
- Skillfully promoted items on beverage lists and restaurant specials.
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Set dining tables per type of event and service standards.
- Quickly recorded transactions in MICROS system to deliver prompt service.
- Routinely cleaned work areas, glassware and silverware throughout each shift.
- Provide general hotel information to guests such as local restaurants, tour, and transportation.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely and accurate food delivery during peak hours.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Trained new team members on menu offerings, service standards, and operational procedures.
Education
No Degree - Basic Courses
Northern Virginia Community College
Annandale, VASkills
- Assisted in maintaining organized and efficient service operations Resolved customer inquiries and issues promptly Provided courteous and professional interactions with guests Handled phone communications with professionalism Utilized Microsoft Word, Excel, and PowerPoint effectively Supported full-service dining experiences with a strong background Managed cash transactions accurately Applied knowledge of bar terminology in service Adhered to liquor and smoking laws consistently Communicated fluently in English, both spoken and written Demonstrated a strong work ethic in all tasks
Certification
Virginia Alcohol seller-server Training
Timeline
Server
Sheraton Pentagon City Hotel
04.2022 - Current
Server
Hilton Mark Center
07.2007 - 03.2022
No Degree - Basic Courses
Northern Virginia Community College