Martha Velasquez
Phoenix,AZ
Summary
Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Insurance Verification Representative
CVS Caremark
04.2024 - 10.2024
- Resolved discrepancies in insurance claims by efficiently communicating with patients and carriers.
- Expedited service delivery by promptly addressing questions from patients, providers, and insurers regarding coverage details or policy changes.
- Ensured regulatory compliance by maintaining confidentiality of sensitive patient information during the verification process.
- Achieved faster claim processing times through diligent follow-up on pending authorizations and referrals.
- Contributed to company growth by consistently meeting performance metrics for speed, accuracy, and client satisfaction in the insurance verification process.
Logistics Associate
NEFCO
05.2022 - 04.2024
- Accurately recorded and tracked inventory levels in warehouse management system.
- Created detailed reports to provide insight into supply chain operations.
- Coordinated with vendors, customers, and other internal departments to ensure timely delivery of goods.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
Insurance Verification Specialist
Envision Physicians Services
05.2021 - 05.2022
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Developed a working knowledge of insurance plans, including Medicare and Medicaid regulations and requirements.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
Education
Certification For Medical Assistant - Medical Assisting
Pima Medical Institute Phoenix
Phoenix, AZ11.2024
Skills
- Bilingual
- Insurance Terminology
- Understanding of Medical Terms
- Proficient in word, excel, outlook, teams, PowerPoint
- Insurance Plan Verification
- Coordination and Scheduling
- Data Security and Confidentiality
- Attention to Detail
- Telephone Etiquette
- Problem-Solving
- Critical Thinking
- Logistics Analysis
- Documentation Management
- Computer-Based Inventory System
- Inventory Control
- Communication
- Punctual and Dependable
Externship:
Cardiac Solutions
Medical Assistant
Oct 2024-Nov 2024
Timeline
Insurance Verification Representative
CVS Caremark
04.2024 - 10.2024
Logistics Associate
NEFCO
05.2022 - 04.2024
Insurance Verification Specialist
Envision Physicians Services
05.2021 - 05.2022
Certification For Medical Assistant - Medical Assisting
Pima Medical Institute Phoenix
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