Martha Verssen
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience.
Overview
14
14
years of professional experience
Work History
Registered Nurse
Cleveland Clinic/Aya Healthcare
03.2020 - 09.2023
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
Server
Hillstone Restaurant Group
11.2019 - 03.2020
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Increased sales significantly by upselling higher-end products to customers.
Server/Head Bartender
Brimstone Woodfire Grill
03.2010 - 11.2019
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Bachelor of Science - Nursing
Broward College
Miramar, FL12.2021
Associate of Arts - Nursing
Broward College
Davie, FL08.2019
Skills
- Food Service
- Beverage Preparation
- Menu Memorization
- Complex Problem-Solving
- Clear and Effective Communication
- Wine and Liquor Knowledge
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Timeline
Registered Nurse
Cleveland Clinic/Aya Healthcare
03.2020 - 09.2023
Server
Hillstone Restaurant Group
11.2019 - 03.2020
Server/Head Bartender
Brimstone Woodfire Grill
03.2010 - 11.2019
Bachelor of Science - Nursing
Broward College
Associate of Arts - Nursing
Broward College
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