Martha Wegener
Bay City,MI
Summary
Dynamic Store Manager with a proven track record at Joann Fabrics, excelling in customer service and team leadership. Enhanced store profitability through innovative merchandising and effective training programs, resulting in increased customer satisfaction. Skilled in problem-solving and multitasking, fostering a positive work environment while optimizing store operations for peak performance.
Overview
24
24
years of professional experience
Work History
Store Manager
Joann Fabrics
11.2000 - 04.2025
- Supported team in delivering exceptional customer service and resolving inquiries.
- Participated in visual merchandising to enhance product presentation and customer experience.
- Collaborated with staff to maintain a clean, organized, and safe shopping environment.
- Gained knowledge of product lines and promotions to effectively assist customers.
- Adapted quickly to changing store needs and priorities during peak periods.
- Engaged with customers to foster relationships and encourage repeat business.
- Managed daily operations to ensure smooth store functioning and a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedure.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales through innovative visual merchandising displays and strategic store layouts that enhanced customer engagement.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Monitored guest interactions at front counter, providing assistance and information about products. at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed customer attraction strategies by analyzing demographic data and implementing targeted marketing initiatives that increased foot traffic.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Raised property accuracy and accountability by creating new automated tracking method.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Oversaw purchasing processes for store inventory, ensuring timely acquisition of products., sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Businesses
Kentucky Equine Institute
Lexington, KYSkills
- Store operations
- Service management
- Sales forecasting
- Training
- Customer service
- Customer relations
- Problem-solving
- Multitasking
- Multitasking
- Effective communication
- Positive attitude
- Effective communication
Accomplishments
I have worked for various restaurants. Organizations, Chi Chi, Marriott Management Services, Opened Apple Bees in Bay City and many bars and restaurants on both sides of Bay City.
While working forMMS i was involved with compliance with health food and putting out programs that Marriott deemed to go into our corporate services.
My director at the time had sent me on various missions. To be a sub manager, add lots of our locations here in the state Detroit Institute of Arts,The the federal building in Valvoline, world headquarters, I was a management replacement and helped out when there were emergencies. So I was adaptable at various locations and various levels of service to the companies.
When working for Joanne's I became a lead in inventories. The first year there I was put on a roving inventory team that started from Miller road and Flint Michigan and went through all our stores to the north, which was 15 different stores. And I substitute management needed. If there was an opening at a store and it was not able to be filled right away. I would go and sub in, no matter what volume the store was. And run that store along with my store.
Accomplishments at my store, we manage labor consecutively. For 15 years, we always had inventories that were under corporate goals by one and a one percent. We also made sure that we had passed all internal audits with an average of 87%. We consecutively would end our years in the top 100 of our stores for customer service. We were leaders in our district for many years. My staffing, it was consistent, and I had almost no turnover. I had a team that was vetted, and people that had stayed with me. 25 years.
So this led to a very consistent positive team and work was done efficiently. Team members were happy so that they could wait on customers and customer service. Stayed at the level of corporate expectations
Timeline
Store Manager
Joann Fabrics
11.2000 - 04.2025
Businesses
Kentucky Equine Institute