Martha G Santana R
Miami,FL
Summary
Dynamic and bilingual professional with extensive experience in customer service at Marriott Villas at Doral. Proven ability to enhance guest satisfaction through effective problem resolution and team collaboration. Skilled in front desk operations and time management, consistently delivering exceptional service and fostering a welcoming environment.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Marriott Villas at Doral
Miami, Florida
10.2024 - Current
- Greeted guests warmly, ensuring a positive first impression at the resort.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Coordinated room assignments and special requests with housekeeping staff.
- Trained new staff on front desk procedures and customer service standards.
- Assisted with check-in and check-out procedures for guests.
- Managed check-in and check-out processes efficiently for all guests.
- Collaborated with team members to ensure smooth front desk operations.
Office Associate
Alconero and Associates
Miami, FL
09.2021 - 09.2024
- Performed data entry tasks in a timely and accurate manner.
- Provided administrative support during special projects when needed.
- Greeted customers warmly upon arrival at the office reception area.
- Operated standard office equipment such as computers, printers, scanners, photocopiers.
- Scheduled appointments and meetings with clients using an online calendar system.
- Assisted in preparing reports and documentation for internal and external use.
- Maintained office supplies and inventory to support team needs effectively.
Sales Associate
Burlington Coat Factory
Miami, FL
02.2020 - 09.2021
- Answered multi-line telephone system promptly and professionally.
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Processed transactions accurately using point-of-sale systems and cash registers.
Education
Associate in Arts (A.A.) - Digital design
Miami Dade College
Miami, FL03.2026
High School Diploma -
Miami Coral Park Senior High
Miami, FL06.2020
Skills
- Fluent in English and Spanish
- Customer service
- Team collaboration
- Front desk operations
- Problem resolution
- Time management
- File management
- Organization
- Divergent thinking
- Responsibility
- Listening skills
Extracurricular Activities
Community service hours at church taking care and teaching children Theater Honor Society Bible Club Art Club
Awards
Honor Roll
Timeline
Front Desk Agent
Marriott Villas at Doral
10.2024 - Current
Office Associate
Alconero and Associates
09.2021 - 09.2024
Sales Associate
Burlington Coat Factory
02.2020 - 09.2021
Associate in Arts (A.A.) - Digital design
Miami Dade College
High School Diploma -
Miami Coral Park Senior High