Martha Judith Rundbaken

• Managed 50 calls (approximately) per day and increased sales by 20%
• Provided introductory information to new customers ensuring that customers are satisfied with products or services
• Increased sales by 25% with unsatisfied clients,
• Informed customers or clients know about additional products or services
• Determined the most effective ways to answer client’s or customer’s questions escalating queries and concerns
• Troubleshoot common issues with product or service
• Developed customer service policies and procedures to meet and exceed industry service standards

• Part of a clinical trial conducted by the University of South Carolina and the College of Nursing
• Responsible for all enrollment, education, and communication efforts targeting Hispanic patients diagnosed with either hypertension or diabetes.
• Increased the patient database by establishing relationships with Hispanic Health Providers/
• Measured the impact of telemedicine on patient compliance with treatment protocols.
• Generated reports on the status of all assigned patients for each week, including information about visit attendance, medication adherence, and key health indicators.

Patient Navigator duties:

• Refer patients to different providers for uninsured pts. follow and document referrals.
• Interpret for the medical team.
• Collected data for grant programs and different Grant partners such as the palmetto project.
• Coordinated outreach events/ provided education and resources to Latino and Hispanic patients.
• Created resources, translations, and education components to enhance knowledge and living conditions