Marthe Gladys Mwizawase
Euless
Summary
Motivated recent graduate with a firm grasp of Speech Language Pathology concepts and hands-on shadowing experience. Adept at collaborating in teams, solving problems efficiently, and managing time effectively. Seeking an SLPA position where I can leverage my skills and passion to support patient progress.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation Services
Grapevine, TX
08.2025 - Current
- Conducted thorough verification of passenger identification and travel documents, ensuring adherence to established regulations.
- Managed baggage tagging and processing operations to facilitate timely delivery to final destinations.
- Facilitated passenger satisfaction by providing effective solutions to inquiries and travel-related challenges.
- Coordinated with airport staff to ensure efficient and orderly boarding procedures.
- Facilitated support for passengers with special needs, including wheelchair assistance and care for unaccompanied minors.
- Exhibited composure and professionalism in high-pressure situations.
- Delivered exceptional customer service by actively engaging with customers and employing effective listening and interpersonal skills.
- Provided language interpretation assistance to international travelers to facilitate seamless communication and enhance travel experiences.
- Facilitated passenger assistance in locating lost luggage through effective collaboration with baggage claim representatives and airline personnel.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Addressed passenger concerns through empathetic communication and strategic problem-solving methods.
Merchandise Associate
TJX Companies/Marshalls
Euless, TX
11.2021 - 02.2026
- Operate the cash register and accurately process payments, as well as handle returns and exchanges.
- Demonstrate excellent customer service skills while interacting with customers in a friendly manner.
- Guide associates to restock shelves and organize merchandise.
- Assist with training and mentoring new team members.
- Manage customer complaints and inquiries courteously and efficiently.
- Assist in the receiving and processing of incoming shipments, adhering to safety guidelines and inventory management protocols.
Cashier
Burlington
Euless, TX
08.2021 - 10.2021
- Greeted and informed customers of products, fostering positive store experiences.
- Provided excellent customer service by assisting customers with inquiries.
- Contributed to a positive shopping experience by proactively restocking merchandise, ensuring shelves were organized and fully stocked.
- Processed transactions accurately at the cash register.
Education
Bachelor of Science - Audiology and Speech-Language Pathology
University of North Texas
Denton, TX12.2025
Skills
- Communication and interpersonal skills
- Patience and empathy
- Organizational skills
- Active listening
- Multitasking Abilities
- Teamwork and collaboration
- Analytical thinking
- Adaptability and flexibility
- Problem-solving aptitude
Languages
Kirundi - Native
French - Fluent
English - Fluent
Swahili - Advanced
Timeline
Customer Service Representative
Hallmark Aviation Services
08.2025 - Current
Merchandise Associate
TJX Companies/Marshalls
11.2021 - 02.2026
Cashier
Burlington
08.2021 - 10.2021
Bachelor of Science - Audiology and Speech-Language Pathology
University of North Texas