Martia Cunningham
Houlka,MS
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Sagility
10.2023 - 10.2024
Call Center Advisor
Blackboard
07.2023 - 09.2023
- Provided customer service and technical support to customers via phone, email, and chat.
- Resolved customer issues related to billing inquiries, account setup, product information, and other general concerns.
- Monitored incoming calls and emails for resolution purposes.
Call Center Representative
Innovative Employee Solutions
09.2022 - 08.2023
Call Center Representative
Teleperformance
05.2022 - 09.2022
Call Center Representative
Insight Global
Arizona City, AZ
12.2020 - 03.2022
- Call agent
- Inbound calls, outbound calls, and voicemails
Cashier
McDonald
10.2017 - 12.2020
- Handle money and took orders
Education
High school diploma - GED
Skills
- Food Service
- Cashiering
- Food Preparation
- Food Safety
- Cooking
- Food Handling
- Sales
- Restaurant experience
- Serving
- Customer service
- Call center
- Inbound calls
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Sagility
10.2023 - 10.2024
Call Center Advisor
Blackboard
07.2023 - 09.2023
Call Center Representative
Innovative Employee Solutions
09.2022 - 08.2023
Call Center Representative
Teleperformance
05.2022 - 09.2022
Call Center Representative
Insight Global
12.2020 - 03.2022
Cashier
McDonald
10.2017 - 12.2020