Martia Everett
Summary
Top performing Retail Associate with +10 years of experience in retail operations. Dedicated to my craft, dependable, friendly, and analytical. Experienced in handling technical and non- technical issues. Excellent interpersonal skills and a trained expert in conflict management. Tech-savvy, with the attitude to ramp up on new systems and processes quickly. Highly experienced rep known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Florida Cancer Affiliates
11.2023 - Current
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Resolved third-party billing, computer system and customer service issues.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Technician
CVS Pharmacy
01.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Personal Consultant
Shipt, Instacart, Notary
01.2020 - Current
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Retail Sales Consultant
AT&T Part-time 24 To 32 Hours
11.2012 - 07.2022
- Troubleshoot network and production issues and perform root-cause analysis
- Increase customer satisfaction ratings
- Played a integral role in customer service and overall sales numbers
- Respond to customer inquiries quickly via phone, email, or in-person
- Customer service Customer care
- Home health
- Desktop support
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Developed strong relationships with clients, leading to repeat business and increased referrals.
Education
High school -
Haney Tech, Early Childcare Development
City, FL05.2005
Skills
- Payment Processing
- Safety and Cleanliness Standards
- Product Demonstrations
- Computer Proficiency and Microsoft Office
- POS Software
- Exceeding Customer Expectations
- Energy and Physical Stamina
- Attention to Detail
- Customer Service
- Product Knowledge
- Excellent Written and Verbal Communication
- Strong Communication and Interpersonal Skills
Certification
- CPhT - Certified Pharmacy Technician
- CNP - Certified Notary Public
Timeline
Pharmacy Technician
Florida Cancer Affiliates
11.2023 - Current
Pharmacy Technician
CVS Pharmacy
01.2023 - Current
Personal Consultant
Shipt, Instacart, Notary
01.2020 - Current
Retail Sales Consultant
AT&T Part-time 24 To 32 Hours
11.2012 - 07.2022
High school -
Haney Tech, Early Childcare Development
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