Martika Burks
Shreveport,LA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
12
12
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Bossier City, Louisiana
10.2023 - Current
- Maintained inventory levels using CVS inventory management systems.
- Facilitated communication between departments to streamline processes.
- Implemented standard operating procedures for improved efficiency.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
General Manager
Pizzahut
Mansfield , La
11.2013 - 11.2024
- Oversaw daily operations ensuring compliance with health and safety standards.
- Managed staff schedules to optimize labor costs and maintain service levels.
- Developed training programs to enhance team performance and customer service skills.
- Resolved customer complaints effectively to maintain high satisfaction levels.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Telemetry Monitor Technician
Post Acute Medical
Shreveport, Louisiana
10.2021 - 03.2023
- Monitored patient vital signs using telemetry equipment and identified abnormalities.
- Collaborated with nursing staff to communicate critical patient information effectively.
- Documented telemetry readings accurately in electronic health records systems.
- Responded promptly to alarms, ensuring timely intervention for patient care.
Education
Some College (No Degree) - Telemetry Tech
Bossier Parish Community College
Bossier City, LA05-2022
Some College (No Degree) - Business Management
Bossier Parish Community College
Bossier City, LA05-2020
Skills
- Inventory management
- Standard operating procedures
- Customer satisfaction
- Team building
- Compliance oversight
- Effective communication
- Problem solving
- Analytical thinking
- Conflict resolution
- Decision making
- Time management
Timeline
Operations Manager
CVS Pharmacy
10.2023 - Current
Telemetry Monitor Technician
Post Acute Medical
10.2021 - 03.2023
General Manager
Pizzahut
11.2013 - 11.2024
Some College (No Degree) - Telemetry Tech
Bossier Parish Community College
Some College (No Degree) - Business Management
Bossier Parish Community College