Martin Fahy
Wolcott
Summary
Dynamic Assistant Store Manager with a proven track record at Leslie's Pool Supplies, excelling in customer service and inventory control. Enhanced sales through strategic promotions and effective team mentoring, fostering a collaborative environment. Recognized for problem-solving skills and attention to detail, driving customer satisfaction and operational efficiency.
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Leslie's Pool Supplies
03.2016 - 12.2025
- Led daily store operations, ensuring optimal inventory management and customer service standards.
- Trained and mentored staff on product knowledge and sales techniques to enhance performance.
- Developed and implemented promotional strategies, increasing customer engagement and sales revenue.
- Analyzed sales reports to identify trends and adjust merchandising strategies accordingly.
- Collaborated with upper management to optimize store layout for improved customer flow and experience.
- Conducted regular audits of stock levels, minimizing discrepancies and maintaining accurate records.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Driver
Meals on Wheels
07.2015 - 03.2016
- Delivered meals to clients, ensuring timely and safe transportation.
- Maintained vehicle cleanliness and conducted routine safety checks.
- Assisted in route planning to optimize delivery efficiency.
- Trained new drivers on procedures and best practices for meal delivery.
- Communicated with clients to address dietary needs and feedback effectively.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Assistant Manager
GameStop
08.2006 - 03.2015
- Developed and implemented training programs to enhance team performance and product knowledge.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Led cross-functional teams to execute promotional events, driving customer engagement and sales growth.
- Analyzed sales data to identify trends, providing actionable insights for strategic decision-making.
- Mentored new employees on operational procedures, fostering a collaborative work environment.
- Evaluated store operations regularly, implementing best practices to improve efficiency and reduce costs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
High School Diploma -
Wolcott High School
Wolcott, CTSkills
- Customer service
- Customer experience
- Customer service and engagement
- Problem-solving
- Inventory control
- Store organization
- Store opening and closing
- Attention to detail
- Mentoring and coaching
Accomplishments
- Supervised team of 4 staff members.
- Awarded Employee of the Month.
- Achieved 95% by completing inventory with accuracy and efficiency.
Timeline
Assistant Store Manager
Leslie's Pool Supplies
03.2016 - 12.2025
Driver
Meals on Wheels
07.2015 - 03.2016
Assistant Manager
GameStop
08.2006 - 03.2015
High School Diploma -
Wolcott High School
Employee of the Month
I was awarded Employee of the Month during the only time my company gave them out. It was through hard work and focusing on customer satisfaction i was able to achieve success and receive the recognition of Employee of the Month.