Martin Hamlin
Atlanta,GA
Summary
Accomplished professional with a proven track record at True Food Kitchen, enhancing customer satisfaction and loyalty through exceptional service and staff supervision. Expert in customer service and cash handling accuracy, adept at resolving complaints and mentoring staff for peak performance. Increased sales through strategic upselling and relationship-building, showcasing strong interpersonal and financial management skills.
Overview
4
4
years of professional experience
Work History
Key Holder
True Food Kitchen
08.2023 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
Server/Bartender
True Food Kitchen
03.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Capital Grille
02.2021 - 03.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Skills
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Staff Oversight
- Liquor, beer, and wine knowledge
Timeline
Key Holder
True Food Kitchen
08.2023 - Current
Server/Bartender
True Food Kitchen
03.2023 - Current
Server
Capital Grille
02.2021 - 03.2023
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