Martin Karchner
Ochsner Clinic Foundation
Destrehan,LA
20
years of professional experience
Reliable Security Dispatcher with background in coordinating emergency services and monitoring security systems. Strengths include effective communication, problem-solving skills, and ability to work under pressure. Previous roles added value through improved response times and enhanced safety procedures.
Work History
Security Dispatcher
2 Years 7 Months- Schedule and dispatch Security Personnel to incidents including all emergencies and otherwise via radio, intercom or cell phone.
- Assisted in managing security incidents by providing backup support to ensure safety and compliance.
- Oversaw security camera monitoring across 3 Ochsner Medical Facilities in River Region to enhance situational awareness.
- Compiled and analyzed reports on individual and team performance metrics to inform operational improvements.
Dispatch Supervisor
12 Years 2 Months- Dispatched and supervised drivers during shifts to ensure efficient operations. I interfaced via phone
- Assigned orders to drivers via radio, text, or phone to facilitate completion.
- Communicated with customers via text and email with customers and took work orders for the customers. Assigned work orders to drivers
- Timely,safe manner.
Dispatch Manager
1 Year 10 Months- Coordinated customer service and dispatching for 8-vehicle fleet covering Roll-off operations
- Planned routes with minimal traffic and delays to consistently meet delivery times.
- Maintained detailed records of truck operations and provided timely updates to customers, improving communication and service quality.
- Tracked mileage and updated maintenance records to ensure fleet reliability and meet contract terms.
- Executed recordkeeping processes to maintain regulatory compliance and enhance operational transparency.
- Across New Orleans area.
Education
Associate of Arts - Business Administration
High School Diploma
Skills
Radio dispatching
Dispatch coordination
Emergency services coordination
Surveillance monitoring
Alarm monitoring
Incident reporting
Daily reports
Documentation
Report writing
Record keeping
Call coordination
Information dissemination
Data analysis
Dispatch software
Technical knowledge
EMT certification
Law enforcement liaison
Police codes
Medical dispatching
Critical thinking
Analytical skills
Problem solving
Situational awareness
Time management
Decision making
Security protocols
Stress tolerance
Crisis management
Fire emergency coordination
Relationship building
Multitasking
Computer skills
Documentation skills
Tact and diplomacy
Radio communications
Computer skills
Crisis management
Fire emergency coordination
Tact and diplomacy
Radio communication
Timeline
Security Dispatcher
Ochsner Clinic Foundation
01.2023 - 08.2025Read More
Dispatch Supervisor
Scott-Trist Container Services Llc
09.2007 - 11.2019Read More
Dispatch Manager
Beverly Enterprises
09.2005 - 07.2007Read More
Bloomsburg University
Associate of Arts from Business Administration
Read More
Milton Sr. High School
High School Diploma
Read More