Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Martin Larsen

Martin Larsen

San Diego,CA

Summary

Versatile and results-driven professional with extensive experience in customer service and appliance repair, notably with Goodman Solutions. Demonstrated expertise in enhancing customer satisfaction and efficiency through skilled troubleshooting and repair. Excelled in mentoring peers and fostering repeat business, showcasing strong work ethic, professionalism, and technical proficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Target
11.2024 - 01.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Senior Appliance Technician

Asurion
01.2021 - 03.2022
  • Supported sales team efforts by recommending suitable upgrades or replacements when applicable to benefit the customer's overall experience.
  • Enhanced customer satisfaction by diagnosing and repairing a wide range of home appliances promptly and efficiently.
  • Improved workflow efficiency by effectively managing multiple service appointments per day while maintaining punctuality.
  • Demonstrated adaptability by servicing various brands of appliances, including both older models as well as the latest technologies available in the market.

LG Technician III

Goodman Solutions
04.2020 - 01.2021
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Martin's Appliance Repair

Martin Larsen
08.2017 - 01.2019
  • Educated customers on use, care and adjustments of appliances.
  • Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
  • Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
  • Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
  • Received consistently positive feedback from customers for prompt response times and successful repairs.

Maintenance Technician

Olympus Corsair Apartments
02.2019 - 03.2020
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.

Education

Bachelor's Degree - Social Science

San Diego State University
San Diego, CA
06.2003

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Professionalism and courtesy

Certification

EPA 603

Timeline

Cashier

Target
11.2024 - 01.2025

Senior Appliance Technician

Asurion
01.2021 - 03.2022

LG Technician III

Goodman Solutions
04.2020 - 01.2021

Maintenance Technician

Olympus Corsair Apartments
02.2019 - 03.2020

Martin's Appliance Repair

Martin Larsen
08.2017 - 01.2019

Bachelor's Degree - Social Science

San Diego State University

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Martin Larsen