Summary
Overview
Work History
Education
Skills
Accomplishments
Captain License 1993
Interests
Timeline
Generic

Martin MacGillonie

Oxnard,CA

Summary

Dynamic Sales Agent with proven success at Land Rover Ventura, excelling in client relations and achieving top performer status. Leveraged technical support skills to enhance customer satisfaction and drive sales growth, consistently exceeding targets. Cultivated strong relationships, resulting in increased referrals and long-term partnerships through exceptional service and effective communication.

Overview

35
35
years of professional experience

Work History

Sales Agent

Land Rover Ventura
09.2014 - Current
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met existing customers to review current services and expand sales opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Informed customers of promotions to increase sales productivity and volume.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Presented professional image consistent with company's brand values.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Consulted with businesses to supply accurate product and service information.
  • Recorded accurate and efficient records in customer database.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Education

Equivalent Bachelor's - Jacobite History, 1730 1746

University of Sussex
Brighton England
08-1978

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support

Accomplishments

Captain License 100 ton (6 pack)

Delivered luxury yachts from Hawaii to USA and Canada

Hitchhiked for two years thru Europe and entered East Berlin in 1978

Captain License 1993

Delivered Yachts returning from the Vic Maui Race and Pacific cup.

Delivered personal yachts from Washington to So California

Delivered Yachts from England to Germany, France. Ireland

Interests

Flight simulation, I have a extensive simulation set up at home and have over 2300 hour simulated 737-800 flight time

Timeline

Sales Agent

Land Rover Ventura
09.2014 - Current

Equivalent Bachelor's - Jacobite History, 1730 1746

University of Sussex