Martin Merino Lazcano
Belleville
Summary
Knowledgeable Desired Position with solid history of managing restaurant operations and enhancing customer satisfaction. Proven track record of optimizing workflow and improving staff performance through effective training and leadership. Demonstrated ability to manage inventory and ensure compliance with health and safety regulations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Doherty Enterprises-Applebees
02.2025 - Current
- Led daily operations to ensure high-quality service and customer satisfaction.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
KPOT
07.2024 - 02.2025
- Oversaw inventory management, ensuring timely restocking of supplies to optimize customer satisfaction.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Facilitated regular staff meetings to communicate operational goals and synchronize team efforts.
Shift Supervisor
Starbucks
08.2022 - 07.2024
- Monitored and evaluated service and quality metrics for store management, driving improvements in daily operational efficiency.
- Oversaw store readiness by implementing opening and closing protocols and maintaining balanced tills.
- Analyzed operational activities through shift inspections, implementing timely solutions for identified concerns.
Assistant Store Manager
Dunkin' Donuts
04.2021 - 08.2022
- Developed and implemented training programs for newly hired staff associates, ensuring adherence to company policies and procedures.
- Coordinated weekly scheduling for employees, ensuring coverage for business operations while accommodating time-off requests.
- Managed difficult customer relations to empower staff and maintain high levels of customer satisfaction and employee safety.
- Executed comprehensive inspections of store areas to mitigate challenges impacting overall operations.
Education
Bachelor of Science - Business Administration with a concentration in Management
Montclair State University
Montclair, NJ12.2024
Associate of Science - Business Administration And Management
Essex County College
Newark, NJ06.2023
Skills
- Customer service
- Flexible and adaptable
- Excellent communication
- Critical thinking
- Organizational skills
- Staff training development
- Cost control strategies
- Inventory management
- Employee scheduling coordination
- Bilingual fluency in Spanish
LANGUAGES
Spanish - Native
Certification
ServSafe Certification
Timeline
Manager
Doherty Enterprises-Applebees
02.2025 - Current
Assistant Manager
KPOT
07.2024 - 02.2025
Shift Supervisor
Starbucks
08.2022 - 07.2024
Assistant Store Manager
Dunkin' Donuts
04.2021 - 08.2022
Bachelor of Science - Business Administration with a concentration in Management
Montclair State University
Associate of Science - Business Administration And Management
Essex County College