Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Martin Murillo

Sanford ,FL

Summary

Dynamic professional with a proven track record in customer service and sales strategies, honed across roles from Sales Associate at Prime Motorcycles to customer service at ActivEngage Inc. Excels in teamwork and collaboration, adept at problem-solving, and bilingual. Demonstrated ability to enhance customer satisfaction and drive sales growth through effective communication and relationship-building.

Overview

11
11
years of professional experience

Work History

Sales Associate

Prime Motorcycles
02.2019 - 01.2025
  • Handled cash transactions efficiently, ensuring accuracy in all financial exchanges.
  • Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Works well with team members to improve overall store performance, and offering support as needed.
  • Educated clients on current promotional offerings and products
  • Assisted in training new staff members on company policies, product information, and sales techniques.
  • Conducted product demonstrations to highlight features and address negative objections into a positive.
  • Biggest sales week 17 deals closed

Driver

River City Catering
07.2017 - 04.2018
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Chat Specialist

ActivEngage Inc.
07.2015 - 06.2017
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating dealer's website and ensuring their requests are followed up with, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.

Head Coach

Maitland Soccer Club
01.2015 - 05.2015
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Controlled Game Scheduling, fees for the games and training
  • Teaching fundamentals consisted of ages 9-12 ensuring the proper development and techniques

Host/Busser

Millers Ale House Bar and Grill
12.2013 - 12.2014
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Associate

Rack Room Shoes
08.2013 - 11.2013
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

General Studies

Seminole State College
Sanford FL

High School Diploma -

Seminole High
Sanford FL
06-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Bilingual
  • Multi-tasking strength
  • Excellent people skills
  • Outgoing personality
  • Sales strategies
  • Sales trends

References

Aaron Eckert 402-708-5911 General Manager Prime Motorcycles Sanford 


Matthew Votino 407-790-5610 Finance Manager Prime Motorcycles Sanford 



Timeline

Sales Associate

Prime Motorcycles
02.2019 - 01.2025

Driver

River City Catering
07.2017 - 04.2018

Chat Specialist

ActivEngage Inc.
07.2015 - 06.2017

Head Coach

Maitland Soccer Club
01.2015 - 05.2015

Host/Busser

Millers Ale House Bar and Grill
12.2013 - 12.2014

Associate

Rack Room Shoes
08.2013 - 11.2013

General Studies

Seminole State College

High School Diploma -

Seminole High

Similar Profiles

CREATE PROFILE
Martin Murillo