Dynamic sales representative with expertise in client relationship management and market research. Proven track record of fostering customer satisfaction through effective communication and proactive sales strategies.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Shop Essentials Sales Rep
SnapOn Tools
Kenosha
09.2023 - Current
Organized client visits, presentations, product demonstrations, and light training.
Performed market research to identify potential sales opportunities.
Developed and maintained relationships with existing clients to ensure customer satisfaction.
Created detailed reports on sales activity.
Maintained accurate records of all sales and prospecting activities.
Maintained the demonstration showroom vehicle.
TechKnow Representative
SnapOn
Kenosha
07.2021 - 09.2023
Master Auto Mechanic
Four In Tune Autoworks
Stone Ridge
06.2003 - 07.2021
Provided detailed estimates of repair costs upon request from customers prior to beginning work.
Adjusted carburetors, valves and other related components to ensure optimal performance.
Performed welding work on car frames when needed for repairs or modifications.
Tested vehicle engines to identify malfunctions.
Diagnosed mechanical issues using specialized tools and equipment.
Analyzed diagnostic codes generated by on-board computers to determine necessary repairs.
Explained automotive problems and repairs to customers in clear, concise language.
Applied in-depth automotive repair knowledge to promote high-quality customer service.
Analyzed and diagnosed automotive problems and completed skilled mechanical work.
Education
High School Diploma -
Rondout Valley CSD
Accord, NY
06-1990
Some College (No Degree) - Chemical Engineering
Northeastern University
Boston, MA
Skills
Client relationship management
Sales analysis
Market analysis
Product presentation
Customer satisfaction
Affiliations
Avid outdoorsman
Sports enthusiast
Longstanding member in Local Rod and Gun club
Offroad and Snowmobile rider.
Avid Mountain biker
Avid Golfer
Accomplishments
Many Sales Leadership Week "Sockets" earned
Certification
ASE Master Auto Mechanic with L1 Advanced diagnostic certified for 20 Years