Tony Truong
Reno
Summary
Dynamic sales professional with a proven track record at Henry Schein Dental, excelling in client relationship management and consultative sales. Recognized as a National Top 10 Performer, I leverage negotiation tactics and problem resolution skills to drive significant sales growth and enhance customer satisfaction. Fluent in Vietnamese, I effectively engage diverse clientele.
Overview
23
23
years of professional experience
Work History
Outbound Telesales Rep & Sales Resource Rep - Dental Division
Henry Schein Dental
Sparks
06.2015 - Current
- Responsible for the sales and gross profit dollars growth of inactive and low-activity assigned accounts in the dental division, within the California, Texas & Vietnamese bilingual territories.
- Consistently contacted 100% of the assigned accounts in each monthly call cycle utilizing a consultative sales approach.
- Pre-call planning reviewed each account to understand the viability of the account and potential sales opportunities.
- Built relationships with customers’ gatekeeper, main point of contact and decision-makers and sold the Henry Schein company as a single source to the physician’s office.
- Contacted each inactive account to learn the reason the practice is not placing orders and offered improved/exceptional service levels and pricing to regain the business.
- Negotiated competitive pricing with customer, within limits or contracts, and utilized competitive sales plan pricing to achieve the sale.
- Placed customers’ orders over the phone and achieved sales growth on focus products by utilizing call campaigns and promotional offers.
- Responsible for remaining aware and knowledgeable of promotional programs, competitive products and merchandising-marketing practices.
- Responsible for learning and utilizing the technology, tools, and reporting provided that offer specialty purchasing history and provide efficiency in call schedule management.
- Attended vendor product training sessions and chair-sides to develop relationships with vendor partners and maintain product details and key selling points.
- Assisted customer with resolving any after sale questions or concerns and product related technical questions.
- Worked in partnership with field sales and support teams to provide exceptional customer experience.
- Rookie Representative of the Year 2016
- Rookie Representative of the Year 2017
- National Top 10 Performer 2018
- National Top 10 Performer 2021
- National Top 10 Performer 2023
Inbound Sales Specialist (SAFE) - Sales Banker Coach
Wells Fargo
Reno
08.2014 - 06.2015
- Engage customers by phone with information and suggestions for new financial products & services while focusing on satisfying all of Wells Fargo’s customers’ financial needs.
- Exceptional ability to listen, analyze information efficiently, comprehend & resolve complex customer issues.
- Achieves highest level of performance for daily core solutions & adherence to scheduled attendance while proactively reaching out to customers who previously expressed interest without sacrificing customer service.
- Exceeds sales goals measured by the service quality of sales offered to customers and consistently meet all compliance, regulations and identification guidelines.
- Demonstrates solid knowledge of financial products & services including: home equity loans & lines of credit, certificates of deposits, savings, checking, credit cards, as well as insurance protection plans.
- Provides new sales bankers with continuous coaching & mentoring which not only enhances their ability to provide exemplary service & product solutions to our customers, but also enhances the sales bankers’ career growth.
- Develops new hires into successful bankers that demonstrate self-motivation, a positive attitude & the ability to work well on a team while working in a fast paced environment.
- Maintains compliance with the S.A.F.E. Mortgage Licensing Act of 2008 & meets the Consumer Financial Protection Bureau loan originator qualification requirements while complying with Nationwide Mortgage Licensing System registration.
- Achieved perfect 100% KDM customer satisfaction surveys quarterly.
- Attained Silver Club top sales banker recognition within 2nd month on sales floor.
- Promoted to Banker Coach leadership program to new hires by 2nd quarter.
Sales Associate - Telesales
West Corporation
Reno
01.2013 - 07.2014
- Provided unrivaled customer service and sales support for AT&T's DMDR telesales program & help find solutions that make our customers’ lives and businesses better.
- Responsible for receiving and processing inbound calls to generate wireless & wireline sales in accordance with AT&T policies, procedures, quality standards, and federal laws and regulations.
- Exceeded top tier monthly sales goals for one year straight: 150+ wireless gross adds, 3+ Uverse TV, 8+ IPDSL HSI broadband, 24%+ wireless conversion.
Partner - Event Planning
LSeattle.com
Kirkland
10.2009 - 01.2014
- Founded event planning company that targets upscale demographics seeking 5-diamond nightlife.
- PNK Ultra Lounge Fridays with an average attendance of 1000 & $20K bar sales (previous venues: HG Lodge, Aura, Contour, Belltown Billiards, Hard Rock Cafe, Ibiza, O’Asian, Chao).
- Tripled attendance of venues by organizing, promoting, and executing events that fit in with the core values of luxury hospitality and demonstrating membership value.
- Created database of thousands of nightlife attendees that provided insight into their habits, desires, and motivation.
- Developed relationships and partnered with other organizations and vendors to increase LSeattle’s reach and influence.
- CEO/CTO responsibilities involving online social network marketing, customer database tracking, event planning, advertising, website development and graphics design.
Front Desk Agent – Front Office
Hotel Andra
Seattle
10.2008 - 01.2010
- Provided Front of House guest services & anticipate guest needs in small luxury boutique hotel front office environment.
- Accommodate arrivals & departures; take ownership of guests' concerns & requests throughout stay.
- Review daily arrivals, VIPs, special requests, group needs, room assignments and coordinate with housekeeping needs of guests.
- Strong knowledge of Fidelio, OPERA, & HSI operating systems.
Managing Partner - Event Planning
Visionshock Seattle
Kirkland
09.2008 - 09.2009
- Founded socially-conscious event planning company that targets Asian-American professionals to socialize and give back to the community.
- Planned 2-4 events a month at various venues (Heaven, Tia Lou’s, Ibiza, Crimson C, Lucky Strike, Yama, and Seattle Aquarium) with an average attendance of 500 & $5K bar sales.
- Managed staff of 30 promoters to reach into various pockets of the Asian-American community and bring them out to events.
- CFO/COO responsibilities involving finances, vendor negotiation, customer database tracking, event planning, advertising, membership rewards and compensation.
Concierge – Front Office; Valet – Guest Services
Fairmont Olympic Hotel
Seattle
09.2005 - 10.2008
- Provided all information that guests need to enjoy their stay: facilities availability, services bookings, information on travel routes, available tours, schedules for outings & transportation, obtaining tickets, setting appointments, and making reservations for guests' accommodations.
In-Room Dining Server - Room Service; Banquet Server – F&B
Fess Parker Doubletree Resort
Santa Barbara
06.2004 - 05.2005
- Provided Heart of House guest services & fine dining service in guest rooms & banquet halls in a prompt & professional manner in fast-paced high stress environments.
Barista – 5th Avenue Corner Cafe
Westin Hotel
Seattle
03.2003 - 12.2003
- Provided guests with prompt service, quality beverages and products in a hotel outlet environment.
Education
Some College (No Degree) - Mechanical Engineering
Shoreline Community College
Seattle, WASkills
- Vietnamese fluency
- Mentoring and coaching
- Client relationship management
- Communication effectiveness
- Time efficiency
- Handling objections
- Call handling expertise
- Closing sales deals
- Prospecting calls
- Goal-driven mindset
- Problem resolution skills
- Consultative sales approach
- Account oversight
- Negotiation tactics
- Product expertise
- Pricing strategies and analysis
References
- Mark Healy, Territory Manager, Voco, San Jose, CA
- Matt Mitchell, Territory Manager, J Morita, Orange County, CA
- Mario Deangelis, Territory Manager, Kerr, San Diego, CA
Timeline
Outbound Telesales Rep & Sales Resource Rep - Dental Division
Henry Schein Dental
06.2015 - Current
Inbound Sales Specialist (SAFE) - Sales Banker Coach
Wells Fargo
08.2014 - 06.2015
Sales Associate - Telesales
West Corporation
01.2013 - 07.2014
Partner - Event Planning
LSeattle.com
10.2009 - 01.2014
Front Desk Agent – Front Office
Hotel Andra
10.2008 - 01.2010
Managing Partner - Event Planning
Visionshock Seattle
09.2008 - 09.2009
Concierge – Front Office; Valet – Guest Services
Fairmont Olympic Hotel
09.2005 - 10.2008
In-Room Dining Server - Room Service; Banquet Server – F&B
Fess Parker Doubletree Resort
06.2004 - 05.2005
Barista – 5th Avenue Corner Cafe
Westin Hotel
03.2003 - 12.2003
Some College (No Degree) - Mechanical Engineering
Shoreline Community College