MARTIN ZARATE
Miami,Florida
Summary
Motivated recent graduate working toward a master's degree and a career in International Affairs. Hardworking and resourceful individual commended for first-rate collaboration, organizational, and time management abilities. Committed to developing a career path and expanding work experience.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Florida National University
03.2024 - Current
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Improved data integrity by conducting regular audits of student records and making necessary corrections.
- Reduced errors in transcript processing through careful attention to detail while entering grades into the system.
- Facilitated student registration with admissions and records departments for smooth administration processes.
- Enhanced student satisfaction by addressing concerns promptly, providing solutions, and offering guidance on registration matters.
- Optimized scheduling procedures for classrooms and facilities, resulting in reduced conflicts and improved resource allocation across campus activities.
Student Intern
Americas Society/Council of the Americas
- Contacted and collaborated with CEOS, CFOS, and CSOs, of multinational companies such as Visa, Mastercard, and SAP to fulfill company needs
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates
- Assisted the company in planning and ensuring success with business events and conferences
- Analyzed problems and worked with teams to develop solutions
- Generated reports detailing findings and recommendations.
Student Intern
Kimberly Green Latin American & Caribbean Center, FIU
11.2022 - 04.2023
- Provided clerical support, addressing routine and special requirements
- Reported back to the instructor to receive day-to-day tasks and responsibilities
- Searched libraries and scholarly databases to locate necessary information for research projects
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement
- Completed a range of simultaneous job tasks to support the professor’s academic, research, and operational needs.
Customer Service Representative
FARMASI US
03.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Answered customer telephone calls promptly to avoid on-hold wait times
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints
- Collected and analyzed customer information to prepare product or service reports
- Responded proactively and positively to rapid change
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Education
Bachelor of Arts - International Relations And Affairs
Florida International University
Miami, FL04.2024
Associate of Arts - International Relations
Miami Dade College
Miami, FL12.2021
Skills
- Efficient and Detail-Oriented
- Cultural Awareness
- Computer Proficiency
- Answering Emails
- Critical Thinking
- Social Media Promotion
- Skilled in Microsoft Office
- Translation
- Online Chat
- Administrative Support
- Attention to Detail
- Teamwork and Collaboration
Universityorganizations
- Le Cercle Français -Florida International University
- Pi Delta Phi- Florida International University
Languages
Spanish
Native or Bilingual
Portuguese
Full Professional
French
Professional Working
Timeline
Administrative Assistant
Florida National University
03.2024 - Current
Student Intern
Kimberly Green Latin American & Caribbean Center, FIU
11.2022 - 04.2023
Customer Service Representative
FARMASI US
03.2022 - 12.2022
Student Intern
Americas Society/Council of the Americas
Bachelor of Arts - International Relations And Affairs
Florida International University
Associate of Arts - International Relations
Miami Dade College
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