Martina Harding
Progressive
San Antonio,TX
16
years of professional experience
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Goal-focused driven to exceed revenue objectives and drive business growth. Excellent networking and lead development skills. Dedicated to providing innovative, effective business plans.
Work History
Sales Associate
11 Months- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
4 Months- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Answered telephone to give callers store information and look up order details.
- Answered questions about current promotions and resolved issues according to store policies.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Sales Consultant
1 Year 11 Months- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Presented products and services to prospective and existing customers to meet client needs.
Sales Consultant
6 Months- Worked with fellow sales team members to achieve group targets.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Priced out products for customers and drew up sales paperwork.
- Handled credit and debit card payment processing to complete purchasing experience.
Sales Consultant
6 Months- Worked with fellow sales team members to achieve group targets.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
Operations Manager
7 Years 3 Months- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Connected with clients and developed strategies to achieve sales and customer service goals.
Sales Agent
1 Year 3 Months- Assisted clients in understanding insurance policies and coverage options.
- Managed customer inquiries and provided accurate information on quotes and claims.
- Developed strong relationships with clients to enhance customer loyalty and retention.
- Executed daily sales tasks, achieving consistent accuracy in data entry and documentation.
Education
- Business Administration And Management
Skills
Goal Setting
Performance Monitoring
Process Improvement Strategies
Strategic Planning
Client Consultations
Customer Service
Decision Making
Strategic Partnerships
Product Demonstrations
Pipeline Development
Detail-Oriented
Verbal and Written Communication
Sales Projections
Staff Training and Development
Salesforce Software
Timeline
Sales Agent
Progressive
07.2025 - CurrentRead More
Operations Manager
Tailored Brands Inc.
03.2015 - 06.2022Read More
Sales Consultant
Jos. A. Bank
07.2013 - 01.2014Read More
Sales Consultant
Kay Jewlers
01.2013 - 07.2013Read More
Sales Consultant
The Men’s Wearhouse
08.2011 - 07.2013Read More
Sales Associate
American Eagle Outfitters, Inc
03.2011 - 07.2011Read More
Sales Associate
Bath And Body Works, Limited Brands
09.2010 - 08.2011Read More
The University of Texas At El Paso
from Business Administration And Management
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Santa Teresa High School
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