Hi, I’m
Martina Thelen
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Committed in creating a warm and inviting atmosphere.
Overview
6
years of professional experience
Work History
Fredericks-Berlin
Lead Hostess
02.2023 - 10.2024
Job overview
- Chef hostess that served VIP guests and managed diverse events.
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed guest reservations and seating arrangements efficiently, ensuring smooth flow of service
- Assisted Guests with special requests successfully
Magic Mike Live GmbH-Berlin
VIP Host
01.2021 - 01.2023
Job overview
- Maintained knowledge of Venue amenities, services, policies and local area information to effectively assist guests
- VIP service for the artists to ensure a safe work environment between guests and live show.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests and artists during high-profile events.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
Paris Bar Berlin-Berlin
Hostess/Cashier
01.2019 - 01.2021
Job overview
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Communicated within a professional Manner with Guests and Coworkers
- Utilized Restaurant Sales and established Customer connections
- Maintained confidentiality of sensitive financial information during transactions
Education
Stanton UniversityLos Angeles, CA
BBA from Business Management
09-2024
GPB CollegeBerlin
High School Diploma
04.2023
University Overview
- Relevant Coursework: Business & Economy
Skills
- Restaurant Experience
- Hospitality
- Phone etiquette
- Sales
- Host/Hostess
- Guest relations
- Upselling strategies
- Reservation management
- VIP handling
- Brand representation
- Customer service
- Organizational skills
- Guest services
Languages
German
Native or Bilingual
Polish
Native or Bilingual
English
Full Professional
Spanish
Elementary
Timeline
Lead Hostess
Fredericks-Berlin
02.2023 - 10.2024
VIP Host
Magic Mike Live GmbH-Berlin
01.2021 - 01.2023
Hostess/Cashier
Paris Bar Berlin-Berlin
01.2019 - 01.2021
Stanton University
BBA from Business Management
GPB College
High School Diploma
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