Martine Mpunga
Houston ,TX
Summary
Seeking a Customer Service Specialist role, bringing 5 years of experience in customer-facing positions. Skilled in enhancing digital engagement, streamlining business processes, and managing complex scheduling and billing systems. Demonstrated ability to foster professional relationships and coordinate effective communication across diverse teams.
Overview
11
11
years of professional experience
Work History
Sales Associate
Perfumania
Fort Worth, TX
10.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Personal Assistant & Customer Service
Grerivian
03.2022 - 04.2024
- Company Overview: Cosmetics
- Revamped website and social media profiles, resulting in enhanced digital footprint and customer engagement
- Devised strategies that improved operational efficiencies, leading to streamlined business processes
- Facilitated over 200 tele-sales which directly influenced customer acquisition, and employed Micro-sort Urns tools to monitor customer interactions and marketing effectiveness
- Cosmetics
Front Desk Receptionist
Medical Center Riviera
02.2017 - 02.2018
- Managed scheduling, billing, and records management, ensuring accurate patient check-ins and insurance verification
- Fostered amicable relationships with patients and ensured a welcoming environment, while promptly addressing medical concerns
- Coordinated communication between patients, physicians, and staff, and followed up on patient balances and accounts receivable
Receptionist
TEXAF Kinshasa
05.2014 - 11.2016
- Managed database and word processing applications to ensure efficient information storage and retrieval
- Coordinated communication, fielded telephone inquiries, directed calls, and conveyed messages with accuracy and promptness
- Oversaw clerical staff, provided training, and maintained quality control for document accuracy and adherence to company formatting guidelines
Education
Associate's Degree - Business Administration
Tarrant County College
Hurst, TX06.2026
Skills
- Active listening
- Data entry
- Time management
- Customer service
- Integrated care
- Scheduling
Languages
French,English and Portuguese
Native or Bilingual
Timeline
Sales Associate
Perfumania
10.2024 - 01.2025
Personal Assistant & Customer Service
Grerivian
03.2022 - 04.2024
Front Desk Receptionist
Medical Center Riviera
02.2017 - 02.2018
Receptionist
TEXAF Kinshasa
05.2014 - 11.2016
Associate's Degree - Business Administration
Tarrant County College