Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martinik Gonzales

Aurora,CO

Summary

Goal is to further my career at Southwest Airlines in which my training, regulatory background and industry knowledge allows me to contribute professionally while succeeding in my career.

Overview

22
22
years of professional experience

Work History

Flight Attendant

Southwest Airlines
07.2022 - Current
  • Ensures safety and comfort of customers onboard aircraft.
  • Verifies aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Resolves passenger conflicts and medical emergencies during flights.
  • Facilitates communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Greets passengers, assists with carry-on baggage storage and delivers onboard announcements.
  • Serves beverages and snacks.
  • Provides outstanding customer service.

Secretary of State Office, Business Services Manager

State Of New Mexico
09.2021 - 05.2022
  • Managed day to day operations of Business Services and staff; maintained staff schedules, ensured coverage, approved leave
  • Provided training and development of direct and indirect reports
  • Provided training to outside entities as requested/required
  • Monitored productivity
  • Established Employee Development Assessments and provided annual evaluations of staff
  • Recommended personnel actions
  • Served on Boards as required
  • Maintained customer service check in system
  • Liaison between IT and third-party vendors
  • Monitored and responded to Business Service email box
  • Researched and processed refund requests


License and Compliance Program Manager

State Of New Mexico
11.2016 - 09.2021
  • Managed the newly created medical cannabis program License and Compliance unit; lead staff of eight
  • Three of which were awarded employee(s) of the quarter
  • Strong leadership experience with a focus on customer service and cannabis industry knowledge
  • Led one of the most controversial units in State government
  • Oversaw and regulated the expansion of a rapidly evolving federally illegal program
  • Provided oversight and accountability; in a quickly evolving industry; administered licensing roles including issuing new and renewal licenses
  • Renewals of fifty licensees and three thousand employee cards annually
  • Oversaw the rapid expansion from twenty-four dispensaries to more than two hundred dispensaries within four and half years
  • Restructured License and Compliance unit by creating additional positions Environmental Scientist, Health and Safety and additional Compliance Officers, balancing needs of patients, industry, public health, and safety
  • Ability to identify complex situations and evaluated options to implement solutions for the Medical Cannabis Program
  • Conducted complex evaluations of licensed entities to ensure compliance with program regulations and the Lynn and Erin Compassionate Use Act
  • Ensured compliance activities completed timely and accurately in accordance with program regulations and the Lynn and Erin Compassionate Use Act
  • Ability and Knowledge to interpret State Statute, rules, and regulations
  • Enforced program rules; Initiated corrective action procedures against licensed entities for noncompliance with program rules; Enforcement actions taken up to and including assessing penalties, fines, and revocation when necessary
  • Issued Notice of Contemplated Action (NCA’s)
  • Developed and implemented policies for license and compliance program
  • Under my leadership the license and compliance unit increased staff, productivity, site inspections and enforcement activities
  • Established, educated and communicated expectations of the program to its licensees
  • Directed site inspections for Medical Cannabis Program entities; All locations inspected at least once annually
  • Developed and implemented standardized site inspections
  • Analyzed quarterly financial reports and provided corrective actions to license entities
  • Implemented standardized audit and quarterly report processes
  • Reviewed proposed legislation by conducting legislative bill analyses; providing input and research
  • Researched cannabis industry rules and trends nationwide; executed modernized rules into Medical Cannabis Program in alliance with national standards
  • Conducted presentations statewide to various state agencies, law enforcement, local jurisdictions and public about medical cannabis program; created training materials used in license and compliance cannabis presentations
  • Gathered documentation to respond to requests submitted as Inspection of Public Records (IPRA); responds to over five hundred IPRA requests annually
  • Issued guidance regarding medical cannabis program developments and changes
  • Provided education and training of program rules and regulations to licensees and constituents
  • Attended and participated in Regulators Roundtable monthly meetings; conferences with national and international cannabis regulators
  • Worked with State Laboratory Division (SLD) in developing testing protocols for testing medical cannabis
  • Created Standard Operating Procedures (SOP’s) for License and Compliance unit
  • Developed and maintained business relationships with state agencies, law enforcement, licensees, and constituents
  • Strategic Planning and Database testing, developing updated databases
  • Participated in Biotrack Seed to Sale IT project(s) upgrade
  • Implemented telework practices and adapted virtual site inspectionsDepartment of Health Medical Cannabis Program
  • Drafted legislation and amendments, wrote government policies and established budgets.
  • Kept up with news on daily basis to stay informed about local, regional, national and international events.
  • Used public gatherings, community events and direct relations to keep constituents happy and informed.
  • Developed and strengthened political partnerships to further agendas.
  • Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings and individual meetings.
  • Managed office with eight permanent staff.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Reviewed documents, files, transcripts and other records to assess compliance and potential risk.
  • Managed compliance efforts, reporting and audits.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Prepared records and data for regular audits.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Evaluated customer complaints, processes and all other aspects of operations to assess compliance.
  • Conducted quarterly audits of environmental management compliance.
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
  • Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Defined and developed policies and procedures for consumer reporting and privacy practices.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Publicized health and safety program requirements and mentored employees on critical nature of compliance.
  • Drove optimization of regulatory risks management, control testing and process improvements.
  • Executed corporate food safety strategies, policies and procedures.
  • Supported marketing team in review and submission of regulatory articles and newsletters.
  • Collaborated with contract team to review client contracts and facilitate personnel compliance training.
  • Supervised and coached compliance personnel in compliance monitoring and compliance regulations.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Analyzed and identified risk areas to determine compliance with applicable laws and regulations.
  • Established and monitored compliance procedures to provide consistent implementation across departments.
  • Investigated potential compliance violations and reported findings to senior management.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Kept up to date on compliance trends and rulings using meticulous research and study.
  • Devised and maintained compliance recordkeeping processes to support initiatives.

Accountant and Auditor Advanced

State Of New Mexico
04.2016 - 11.2016
  • Examined, analyzed and interpreted financial and business records of licensees in Medical Cannabis Program, including production facilities, distribution outlets, manufacturing operations, testing labs and courier services
  • Developed audit guidelines to be utilized; and created standardization of audits submitted
  • Reviewed agreed upon audit procedures
  • Ensured that all entities follow department rules, state and federal laws
  • Compiled and analyzed quarterly financial reports for entities
  • Conducted annual audits on entities
  • Created surveys and reports assembling information for annual report
  • Processed annual renewals for licensed non-profits producers
  • Created and maintained databases including seed to sale database
  • Promoted to license and compliance program manager
  • Ensuring Licensees met statutory and regulatory requirements of Medical Cannabis Program.
  • Handled day-to-day accounting processes to drive financial accuracy.

Management Analyst

State Of New Mexico
12.2013 - 04.2016
  • Audited public works projects for compliance with state regulations and statutes
  • Collected money owed to workers on state Public Works projects
  • Collected over one million dollars ($1,031,403.87) in outstanding Public Works funds for Fiscal Years 2015/2016
  • Audited certified payrolls and financial statements
  • Data collection and maintaining databases in accordance with Labor and Industrial standards
  • Strategic Planning and Database testing for developing updated databases
  • Participated in Public Works Apprenticeship Application System Conversion Project
  • Issued Wage Decisions for Public Works projects
  • Provided training to Contractors regarding Public Works statutes and regulations
  • Overvie Audited Public Works projects in accordance with State Statute.

Various

State Of New Mexico
04.2002 - 12.2013
  • Conducted complex evaluations on initial applications for Certified Public Accountant licensure, processed applications, renewals
  • Provided resources to those seeking information on becoming a Certified Public Accountant
  • Accounts Receivable and SHARE Financials; prepared and generated daily deposit
  • Post payments daily including on-line deposits
  • Receipting, processing, reporting, and reconciling
  • Created and Submitted purchase orders
  • Conducted state and national background checks using Department of Public Safety and Integrated Automated Fingerprint System (AFIS) Federal Bureau of Investigations
  • Processed four thousand yearly licenses
  • Ensured licensees following Department regulations
  • Provided training to staff MyLicense system and maintained licensing databases;
  • Determined specific college and university courses that met education requirements for licensure
  • Determined specific work experience for applicants that met work experience requirements for licensure
  • Determined specific Continuing Professional Education courses reported by licensees required for renewal
  • Audited renewals for compliance
  • Presented licensing concerns, including rule changes to Board
  • Prepared Board meeting minutes and Per-Diem vouchers for Board members, utilizing SHARE system
  • Participated in several job fairs throughout the years
  • Provided education to accountants applying for licensure as a Certified Public Accountant
  • Developed business relationships with Central New Mexico Community College, University of New Mexico, Lewis College and several other higher education institutions
  • Provided licensing information and guidance to potential Certified Public Accountant candidates
  • Worked with students to provide career and placement opportunities within the Accounting field
  • Overvie Confirmed that Certified Public Accountants met highest standards for licensure.

Education

Associate of Arts - Liberal Arts

Central New Mexico Community College
Albuquerque, NM
12.2013

Skills

  • Audit
  • Regulatory Requirements Adherence
  • Accurate Recordkeeping
  • Company Culture and Values
  • Public Speaking
  • Coaching and Training
  • Corrective Action Planning
  • Documentation Compliance
  • Large-Scale Events Planning
  • Staff Training
  • Effective Working Relationships

Timeline

Flight Attendant

Southwest Airlines
07.2022 - Current

Secretary of State Office, Business Services Manager

State Of New Mexico
09.2021 - 05.2022

License and Compliance Program Manager

State Of New Mexico
11.2016 - 09.2021

Accountant and Auditor Advanced

State Of New Mexico
04.2016 - 11.2016

Management Analyst

State Of New Mexico
12.2013 - 04.2016

Various

State Of New Mexico
04.2002 - 12.2013

Associate of Arts - Liberal Arts

Central New Mexico Community College

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Martinik Gonzales